topic Re: Nest Outdoor cam (wired) no status light in Cameras and Doorbells

Nest Outdoor cam (wired) no status light

JoeyD — Sat, 29 Jul 2023 22:07:48 GMT

I have a total of 4 hardwired cameras on my system. Just so happens the 2 cameras that just happen to die were purchased as a 2-pack. Both sets of cameras were purchased exactly one month apart in November 2021 & December 2021

The other 2 cameras are working and had no issues with them. Also, All the cameras are on surge protectors.

We had no power outage. I've checked the outlets that they are on and confirmed there is power to the outlet.

I also went ahead and disconnected the power cable and plugged the USB into my laptop to see if a status light would appear and I even swapped out the cables from the USB from another working camera and It still no status light.

Have I run out of options?

Re: Nest Outdoor cam (wired) no status light

MplsCustomer — Sat, 29 Jul 2023 22:32:40 GMT

@JoeyD

The older Google Nest Outdoor Cameras (we have three) do not have a reset button, so the only way you can do a factory reset is to remove them from the Google Nest app by going to Settings | Remove device | Confirm, provided that you can still see the cameras in the Google Nest app. If you are able to do that, you could then try reinstalling them.

Otherwise, you could try contacting Support using the link and instructions in the post below, to see if they have any other suggestions:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest Outdoor cam (wired) no status light

Lance_L — Thu, 03 Aug 2023 01:03:03 GMT

Hi JoeyD,

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer’s last response? Let me know if that helps.

I appreciate the help, MplsCustomer.

Best,

Lance

Re: Nest Outdoor cam (wired) no status light

Lance_L — Thu, 10 Aug 2023 01:09:24 GMT

Hello JoeyD,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance