topic Nest Hello (A0077) - no video on alerts in Cameras and Doorbells

When doorbell is pressed, I get a message on all hub devices that 'camera feed is not available'

Mhil88 — Tue, 25 Jul 2023 15:26:55 GMT

I am having the exact same problem as this thread, is there a resolution now?? https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-camera-feed-is-not-available/m-p/49175

It's been working absolutely fine for me for almost 2 years and suddenly I get this message as attached in the image, everytime the doorbell is pressed. I tried every trick, nothing helps resolve it. I can access the stream easily by asking Google to show me front door, so there is no problem with the stream.

nest visitor announcements not showing on any hubs

eighty666 — Sat, 22 Jul 2023 17:28:31 GMT

i have this problem

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-camera-feed-is-not-available/m-p/49175

Re: nest visitor announcements not showing on any hubs

MplsCustomer — Sat, 22 Jul 2023 20:18:48 GMT

@eighty666

On the locked thread that you referenced, a couple of other customers were able to get "Visitor announcements" working fully (with the video stream) by turning "Visitor announcements" off and then back on again (perhaps a couple of times).

I've seen a few other posts like this; perhaps it's a Wi-Fi issue in some cases.

Re: nest visitor announcements not showing on any hubs

eighty666 — Sat, 22 Jul 2023 21:34:34 GMT

tried to toggle many times to no avail. setup's unchanged here. i can be watching and interacting with the stream, push the doorbell and the 50% slide comea in saying the feed is unavailable. all the while it continues to play fine on the other 50%

started about 4 days ago after the hubs got an update

Re: nest visitor announcements not showing on any hubs

Swampylee — Mon, 24 Jul 2023 12:29:46 GMT

Having exactly the same issue on all 3 of my hubs for the last few days. (2 x Hub Max & 1 x regular Hub)

Re: nest visitor announcements not showing on any hubs

eighty666 — Mon, 24 Jul 2023 14:58:07 GMT

they've done *something* to watching cams... all my 3rd party ones that've been bust since fuchsia have started working but the hello wired gen1 ah ah *nope*

don't waste your time with resets or new homes/structures yaddayadda - is exactly the same on rebuild 😞

Google Nest

pmevertsen — Mon, 24 Jul 2023 17:43:14 GMT

I have an Google Nest Doorbell, when somebody was at the door i got a camera feed on my Google Nest Hub Max. Only last days it aint working anymore, i got message "camera feed is not available". But if i ask to stream it is working fine.

I got two Google Nest Hub Max both have same isue.

Re: Google Nest

Jolein — Mon, 24 Jul 2023 18:49:52 GMT

I've got the same problem. it's very frustrating. I got the hubs for two weeks now. First it worked fine

Re: Google Nest

YZELIG — Mon, 24 Jul 2023 22:52:12 GMT

I have exactly the same problem since last weekend (although it always worked before). I am on a nest hello doorbell and nest hub 2nd gen. I reset the 2 devices without success. The problem must come from a recent update of one of the 2 devices... ???

Re: Google Nest

Ben_George — Tue, 25 Jul 2023 10:06:04 GMT

I have the same issue, noticed a day or 2 ago

Re: Google Nest

Warden75 — Tue, 25 Jul 2023 10:08:13 GMT

I've had the exact same problem on all of my hubs for the last couple of days. I've got one Hub Max, two Hub v2 and a bunch of Hub v1s. It happens on all of them.

I've got a nest hello doorbell v1, have restarted it. Restarted all of the hubs, no difference.

When the doorbell is pressed my phone (Samsung S22) does show the notification with the video, so it seems to be an issue with the hubs, not the doorbell or the feed.

Has to be an issue with a recent update. I'm on the preview programme across all hubs.

Re: Google Nest

Swampylee — Tue, 25 Jul 2023 15:46:09 GMT

Same issue here too with 2 x Hub Max's and 1 x regular Hub. Can someone from Google confirm that this is a known issue and give an update as to when a potential fix will be rolled out?

Re: When doorbell is pressed, I get a message on all hub devices that 'camera feed is not available'

Ravaell88 — Tue, 25 Jul 2023 16:09:05 GMT

Same problem here

Re: When doorbell is pressed, I get a message on all hub devices that 'camera feed is not available'

Mhil88 — Tue, 25 Jul 2023 18:01:08 GMT

Have Google given you any new tips that are not in those forums?

Re: When doorbell is pressed, I get a message on all hub devices that 'camera feed is not available'

EmptyNester — Tue, 25 Jul 2023 20:08:23 GMT

I'm glad you posted this. for just over a week I have been having this exact same behavior on my (2) Nest Gen 2 Hubs

Nest hub 2: camera feed is not available when visitor presses a button.

Sas2000 — Tue, 25 Jul 2023 20:12:08 GMT

Hello Dear Fiends,

Just recently nest hub 2 started to display only message "camera feed is not available" when a visitor presses a button at the Nest wired video doorbell.

Nest hub 2 announces name of the visitor with face recognition just fine.

Nest hub 2 displays video & sound just fine if I tap the doorbell thru the Home control menu.

All the google/samsung/xiaomi smartphones display video when visitor presses a button just fine.

I tried hardware reset nest hub 2, but no result.

I tried on/off visitor announcements thru the Google Home.

I checked id of firmware and software , seem to be latest and greatest for the hub gen 2.

What else can I do to restore video displaying of the visitor?

Thank you in advance.

Re: When doorbell is pressed, I get a message on all hub devices that 'camera feed is not available'

MplsCustomer — Tue, 25 Jul 2023 20:33:02 GMT

When this first started getting reported about a week ago, it was NOT happening to us.

I just tried it now, and ALL of our Nest Hubs and Nest Hub Max now report "someone's at the ...door" but "camera feed is not available" for ALL of our Google Nest Hello Doorbells. But if we clear the screen we can immediately stream the doobell's camera. Something has clearly changed!

Re: Nest hub 2: camera feed is not available when visitor presses a button.

MplsCustomer — Tue, 25 Jul 2023 20:43:46 GMT

This just started happening today on ALL of our Nest Hubs and Nest Hub Max when any of our 3 Google Nest Hello Doorbells is pressed. We get the "Visitor announcement" on each Nest Hub, but each of them says "Camera feed is not available." If we clear the screen, we can immediately stream the doorbell's camera.

This has worked fine for years. Clearly, something has changed.

Re: Google Nest

MplsCustomer — Tue, 25 Jul 2023 20:44:33 GMT

This has worked fine for years. Clearly, something has changed.

Re: nest visitor announcements not showing on any hubs

MplsCustomer — Tue, 25 Jul 2023 20:45:58 GMT

This was working fine for us when it was first reported.

As of today it is happening on ALL of our Nest Hubs and Nest Hub Max when any of our 3 Google Nest Hello Doorbells is pressed. We get the "Visitor announcement" on each Nest Hub, but each of them says "Camera feed is not available." If we clear the screen, we can immediately stream the doorbell's camera.

This has worked fine for years. Clearly, something has changed.