topic Re: New Nest Camera battery Night Vision not working all the time in Cameras and Doorbells

New Nest Camera battery Night Vision not working all the time

bruce78749 — Wed, 22 Sep 2021 17:13:20 GMT

Hello there, I bought the new Nest Battery Camera with power cord and the night vision doesn't seem to work all the time. It get dim most of the time. Do you think the camera is defective?

Re: New Nest Camera battery Night Vision not working all the time

Joharred — Thu, 23 Sep 2021 10:38:01 GMT

I get the dimness as well sometimes. And mine is completely wired. Tech support is useless.

Re: New Nest Camera battery Night Vision not working all the time

Brad — Mon, 27 Sep 2021 17:39:13 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New Nest Camera battery Night Vision not working all the time

GarrettDS — Fri, 12 Nov 2021 19:27:15 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS