topic Re: Nest camera battery in Cameras and Doorbells

Nest camera battery

ST7 — Sun, 30 Jul 2023 01:23:42 GMT

How to replace the battery for nest camera?

Re: Nest camera battery

MplsCustomer — Sun, 30 Jul 2023 02:44:13 GMT

We've had a battery camera for 22 months now, plugged in with the optional power cable. The batteries are not replaceable.

Re: Nest camera battery

ST7 — Sun, 30 Jul 2023 11:41:23 GMT

I have it plugged in for over 24 hrs, however, it is not taking charge and no status light.

Re: Nest camera battery

MplsCustomer — Sun, 30 Jul 2023 13:11:49 GMT

@ST7

Did you dismount it before plugging it in to charge it. Is the USB plug seated firmly in the bottom of the camera with the cord feeding towards the FRONT of the camera?

Re: Nest camera battery

RavenManiac — Mon, 31 Jul 2023 01:58:10 GMT

The batteries are not replaceable.

So much for Google being an environmentally friendly company. What's the purpose of adding an irreplaceable battery to a security camera anyway—unless you're trying to protect your revenue stream?

Re: Nest camera battery

ST7 — Tue, 01 Aug 2023 15:38:37 GMT

Yes and Yes

Re: Nest camera battery

MplsCustomer — Tue, 01 Aug 2023 15:42:25 GMT

@ST7

Our battery camera has been "Live" and online continuously plugged in for almost 23 months with the optional power cable. But I have seen a few posts from other customers whose camera or battery or charging cord seems to have just failed.

You could try contacting Support about a possible replacement using the link and instructions in this post in this forum:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest camera battery

MplsCustomer — Tue, 01 Aug 2023 15:53:27 GMT

@ST7

A couple more thoughts:

When you installed your battery camera, did you configure it to run in battery mode or plugged in? (You can only do this when installing it.) If it's configured to run in battery mode, are you dismounting it in order to charge it? (That's apparently a requirement.)

Re: Nest camera battery

RavenManiac — Tue, 01 Aug 2023 17:26:57 GMT

I didn't know that. I'm actually in the process of adding plugs to two of my Nest Battery Cams. Are you saying that I have to uninstall and factory reset them and then go through the installation process again after they are connected? Thanks!

Re: Nest camera battery

MplsCustomer — Tue, 01 Aug 2023 18:12:21 GMT

@RavenManiac

Apparently, yes. I've seen it on a couple of posts, but can only find one. It's not very user-friendly.

On the post below, Google Nest Community Specialist @EdmondB said:

"We have a weather-proof cable for 15 Meters that you can connect to the Nest Camera Battery so that you can set it up for 24/7 continuous video recording. But you have to factory reset the Nest Camera and select the options wired in the set-up process instead of battery."

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-nest-cam-battery-w-Solar-Panel/m-p/459770/

It's apparently not clearly documented anywhere. But on these two threads, the customers ran power to their battery cameras but were unable to get them to work without factory resetting their cameras (twice):

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-battery/m-p/398167

https://www.googlenestcommunity.com/t5/Nest-Aware/10-Metre-Cables-bought-from-Google-Shop/m-p/457537

Re: Nest camera battery

Jenelyn_O — Thu, 03 Aug 2023 15:06:09 GMT

Hi everyone,

Thanks for reaching out. I just want to check if you were able to see the response above. Please let us know if you still have questions, as we'll be willing to assist you further.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

Re: Nest camera battery

Jenelyn_O — Sun, 06 Aug 2023 21:41:53 GMT

Hi folks,

@ST7 and @RavenManiac, checking if you still need help. Please let us know, as we'll be willing to assist you further.

Thanks,

Jenelyn