topic Re: WiFi in Cameras and Doorbells

WiFi

Hal2 — Thu, 23 Sep 2021 00:53:54 GMT

My camera and doorbell got disconnected from the Wi-Fi and I can't find out how to reconnect them. Help please

Re: WiFi

bessertier — Thu, 23 Sep 2021 16:12:08 GMT

if it's powered on and just not connecting, then I think you have to go through the setup process again, scanning the qr code and setting up the wifi ssid and password. I would first go int othe google home app and see if it shows any devices trying to connect (but I'll admit I'm not an expert and I think that only shows the speakers/chromecasts)

Re: WiFi

Brad — Thu, 30 Sep 2021 19:49:12 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: WiFi

GarrettDS — Mon, 04 Oct 2021 22:27:27 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: WiFi

GarrettDS — Fri, 12 Nov 2021 19:36:30 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS