topic Re: Missing timeframes in Cameras and Doorbells

Missing timeframes

Janjj — Thu, 27 Jul 2023 12:21:03 GMT

I've noticed times missing video/camera. Also, I've noticed interaction of other devices in my community/family when there should only be one (myself)

Re: Missing timeframes

MplsCustomer — Thu, 27 Jul 2023 16:07:45 GMT

@Janjj

When you say "missing timeframes", does your camera say it was offline? What do you mean by "interactions of other devices in my community/family"?

Re: Missing timeframes

Lance_L — Sun, 30 Jul 2023 21:11:02 GMT

Hi Janjj,

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer's last response? Let me know if that helps.

You can check out this handy guide for more information: Troubleshoot offline Nest camera or doorbell.

I appreciate the help, MplsCustomer.

Regards,

Lance

Re: Missing timeframes

Lance_L — Wed, 02 Aug 2023 21:17:26 GMT

Hey Janjj,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance