topic Re: our subscription payment didn’t go through in Cameras and Doorbells

our subscription payment didn’t go through

wick01 — Fri, 04 Aug 2023 01:29:47 GMT

I updated my payment method and added a new card but it is still not being accepted.

Re: our subscription payment didn’t go through

MplsCustomer — Fri, 04 Aug 2023 02:27:59 GMT

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: our subscription payment didn’t go through

wick01 — Fri, 04 Aug 2023 09:52:48 GMT

Hi, I tried the contact us but kept going round in a loop and not actually getting to send a message.

Re: our subscription payment didn’t go through

MplsCustomer — Fri, 04 Aug 2023 13:06:17 GMT

@wick01

That's happened to me as well. It's not easy to actually get to the contact options page.

After you click on the "Contact us" link:

1. Select a category/product family, and type in a brief description of the issue, then click "Next".
2. Click "Other", then click "Next step".
3. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
4. Under "Contact options", choose to get a phone call or chat or email with the team, depending on availability in your country.

That page looks like this:

Re: our subscription payment didn’t go through

wick01 — Fri, 04 Aug 2023 14:38:43 GMT

Perfect! Thanks

Re: our subscription payment didn’t go through

zoeuvre — Sat, 05 Aug 2023 18:43:02 GMT

Hi folks,

@wick01, thanks for reaching out to us. I want to check if you've already contacted our support. If so, how does it go?

I appreciate your help, @MplsCustomer.

Best,

Zoe

Re: our subscription payment didn’t go through

wick01 — Sat, 05 Aug 2023 20:48:06 GMT

Hi Zoe.

Thanks for getting back to me.

Yes I did get help. It seems there are problems that are still being resolved after the last software update.

I am concerned that the newer devices are getting more support than than older versions that I have.

which is disappointing after spending hundreds of pounds on google products.

=Kind Regards

Andrew Wickett

Re: our subscription payment didn’t go through

zoeuvre — Sat, 12 Aug 2023 19:19:18 GMT

Hi there,

I'm glad that this has been resolved for you, and we're sorry for the inconvenience. Thanks for your patience.

Our teams are aware, and we're working on a fix. We'll also take your feedback as an opportunity to learn and to be able to provide a better experience in the future. Feel free to create a new thread if you have more questions or have other concerns in the future.

Cheers,

Zoe