topic Re: Can't access saved snapshots in Cameras and Doorbells

Can't access saved snapshots

WalkTheDogs — Mon, 31 Jul 2023 10:11:03 GMT

I have a later model Nest cam which uses Google Home. I have an Event (a tail-less raccoon on my kitchen deck, not that it matters) that I want to download and post to a social media group. I know how to create the snapshot from my Event history. I just don't know where that snapshot is landing or how to get to it.

On my iPhone in Google Home and from the hamburger menu, I click "Save clip". I get a message "Downloading...", then "Download complete." Then the message disapears. But where did it put the downloaded snapshot?? I can't find the option to view that downloaded snapshot or, better, all of my saved snapshots.

I've spent an hour scanning Google Help posts about this. They say to click "Event Details". But I don't have an "Event Details" menu option. Under the ",,,"menu all I have are Settings, Event feedback, Help, Feedback and Cancel. Under the video I just have history collapse controls and the standard video controls.

Re: Can't access saved snapshots

MplsCustomer — Mon, 31 Jul 2023 14:27:24 GMT

@WalkTheDogs

The Google Home app saves downloaded clips in your Photo app on the iPhone. We usually get a message asking us to verify our settings for the Google Home app with regard to downloads when we download a clip. Once in awhile the download just doesn't happen and we have to do it again.

But there is no capacity to save "snapshots". It only downloads video clips. You'll have to create your own snapshot using your phone's capabilities.

Re: Can't access saved snapshots

EdmondB — Thu, 03 Aug 2023 21:34:45 GMT

Hello WalkTheDogs,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

Re: Can't access saved snapshots

EdmondB — Sun, 06 Aug 2023 21:40:56 GMT

Hi there,

Checking in to see if you still need help. Let me know if you have additional questions.

Best,
Edmond

Re: Can't access saved snapshots

WalkTheDogs — Mon, 07 Aug 2023 08:55:23 GMT

No, thanks. I got the answer I needed.

Re: Can't access saved snapshots

Jenelyn_O — Mon, 07 Aug 2023 16:58:15 GMT

Hey WalkTheDogs,

We're glad to hear that. Please feel free to let us know if you have questions or concerns in the future, as we'll be willing to assist you from there.

I appreciate the help, @MplsCustomer and Edmond.

Cheers,

Jenelyn