topic Re: Renewed google nest aware by auto subscibe and now all my features are gone in Cameras and Doorbells

Renewed google nest aware by auto subscibe and now all my features are gone

Smooshberries — Wed, 09 Aug 2023 08:01:57 GMT

I renewed google nest aware, they canceled my membership and all the nest aware features are gone. Sick nof emailing google since they basically shut me off after referring me to nest after i eventually expressed my extreme frustration of trying to cancel or get my features back on for over a week. Google nest help center doesnt allow any direct communications with any type of represenative to resolve this. Instead i have the circles song running through my head as I aimlessly travel in circles of trying to select the right answer over and over and over in the trouble shooting menues while selecting the most relevant and entirely irrelevant options of my issue through the drop-down menues and coming up with the vaugest answers that even the most illiterate users wouldnt need. Sorry i am quite snarky and all the way agitated at this point after spending much more of my time trying to reaolve this then the monetary value of this subscription is worth. How is this system operated in this mannor?!

Re: Renewed google nest aware by auto subscibe and now all my features are gone

MplsCustomer — Wed, 09 Aug 2023 15:14:20 GMT

@Smooshberries

I'm just another Google Nest customer, and so have no idea why Google Nest would cancel your subscription.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

When you get to the "Resources" page, just click "Next step" without clicking on any of the "help" suggestions. That should get you to the page with contact choices (phone callback, chat, or email, depending on your locale and the time of day).

Re: Renewed google nest aware by auto subscibe and now all my features are gone

Lance_L — Sun, 13 Aug 2023 22:04:04 GMT

Hello Smooshberries,

I wanted to follow up and see if you’re still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

I appreciate your help, MplsCustomer.

Best,

Lance

Re: Renewed google nest aware by auto subscibe and now all my features are gone

Smooshberries — Sun, 13 Aug 2023 22:06:16 GMT

I did get through finally and it is resolved thank you!

Re: Renewed google nest aware by auto subscibe and now all my features are gone

Lance_L — Mon, 14 Aug 2023 00:54:05 GMT

Hey Smooshberries,

That’s awesome! I’m glad to hear that the issue has been resolved. Feel free to contact us if you have any questions in the future.

Cheers,

Lance