topic Re: 24/7 video history isn’t working in the Google Home app in Cameras and Doorbells

24/7 video history isn’t working in the Google Home app

Pkeating3315 — Mon, 07 Aug 2023 19:07:37 GMT

I have 4 older nest/drop cam cameras and one newer nest/google cam. I have them all on the Google Home app, but the Nest app won’t accept the newer cam. I have Nest Aware+. Video history is showing up on the Nest app, but not on the home app. All I have there are events. I’ve gone into settings, selected the 60 day event history, and 10 day 24/7. The history timeline is not showing. It’s very frustrating. None of the cams are showing any history in the Google Home app. Anyone else having this issue?

Re: 24/7 video history isn’t working in the Google Home app

MplsCustomer — Mon, 07 Aug 2023 21:38:03 GMT

@Pkeating3315

Click on this icon to switch from event view to timeline (24/7) view:

Re: 24/7 video history isn’t working in the Google Home app

Pkeating3315 — Wed, 09 Aug 2023 17:17:39 GMT

Thank you. For some reason my camera doesn't have that icon.

Re: 24/7 video history isn’t working in the Google Home app

MplsCustomer — Wed, 09 Aug 2023 18:50:06 GMT

@Pkeating3315

Do you have any icon there? The previous version of the Google Home app used a different icon, and the icon changes once you're viewing the timeline.

If you go to your camera in the Google Home app and go to Settings | Video | Video history, is "60-day event and1 0-day 24/7 video history" selected?

Re: 24/7 video history isn’t working in the Google Home app

Pkeating3315 — Fri, 11 Aug 2023 12:12:23 GMT

I do have the 60 day event and 10 day 24/7 selected. This is the view from my newest camera. It's the only camera that can't be added to the Nest app. My other cameras on the Nest app have 24/7 history. On the Google Home app they do not. They only have event history.

Re: 24/7 video history isn’t working in the Google Home app

Pkeating3315 — Fri, 11 Aug 2023 12:55:01 GMT

I really appreciate your help, btw

Re: 24/7 video history isn’t working in the Google Home app

MplsCustomer — Fri, 11 Aug 2023 13:37:56 GMT

@Pkeating3315

You are looking at your camera with your phone or tablet in landscape orientation. Turn your phone or tablet to portrait orientation.

Re: 24/7 video history isn’t working in the Google Home app

Pkeating3315 — Fri, 11 Aug 2023 14:00:40 GMT

That did it! Thank you!!

Re: 24/7 video history isn’t working in the Google Home app

zoeuvre — Fri, 11 Aug 2023 16:44:52 GMT

Hi folks,

@Pkeating3315, awesome! I'm glad that everything has been sorted out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

I appreciate your help, @MplsCustomer.

All the best,

Zoe