topic Why s my video offline but I have sound through my Google Nest Doorbell? Have reset 4 times, no joy in Cameras and Doorbells https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Why-s-my-video-offline-but-I-have-sound-through-my-Google-Nest-Doorbell/m-p/4959#M825 <P>Disclaimer: This <A href="https://support.google.com/googlenest/thread/123294967/why-s-my-video-offline-but-i-have-sound-through-my-google-nest-doorbell-have-reset-4-times-no-joy" target="_blank">thread</A> was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.</P> <P>&nbsp;</P> <P data-unlink="true">Original poster:&nbsp;<SPAN>Fedeles Restaurant</SPAN>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>I installed my new doorbell today,&nbsp; when finished the video is black,&nbsp; the sound comes through, but video is black or offline.</SPAN></P> <DIV>&nbsp;</DIV> <DIV>No internet issues, have stacks of google nests and no problems with any of them.</DIV> <DIV>&nbsp;</DIV> <DIV>Have restored 4 times and it is still not working.</DIV> Fri, 03 Sep 2021 17:12:00 GMT JohnF 2021-09-03T17:12:00Z Why s my video offline but I have sound through my Google Nest Doorbell? Have reset 4 times, no joy https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Why-s-my-video-offline-but-I-have-sound-through-my-Google-Nest-Doorbell/m-p/4959#M825 <P>Disclaimer: This <A href="https://support.google.com/googlenest/thread/123294967/why-s-my-video-offline-but-i-have-sound-through-my-google-nest-doorbell-have-reset-4-times-no-joy" target="_blank">thread</A> was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.</P> <P>&nbsp;</P> <P data-unlink="true">Original poster:&nbsp;<SPAN>Fedeles Restaurant</SPAN>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>I installed my new doorbell today,&nbsp; when finished the video is black,&nbsp; the sound comes through, but video is black or offline.</SPAN></P> <DIV>&nbsp;</DIV> <DIV>No internet issues, have stacks of google nests and no problems with any of them.</DIV> <DIV>&nbsp;</DIV> <DIV>Have restored 4 times and it is still not working.</DIV> Fri, 03 Sep 2021 17:12:00 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Why-s-my-video-offline-but-I-have-sound-through-my-Google-Nest-Doorbell/m-p/4959#M825 JohnF 2021-09-03T17:12:00Z