topic Re: Problem communicating with Google in Cameras and Doorbells

Problem communicating with Google

upperverge — Thu, 03 Aug 2023 22:25:09 GMT

I have a Google Nest wiFi, a router and two satellites, Connected are two Google Nest cameras and two Nest doorbells (battery).

This network was working but I had to change the password. After that I was able to reset and reconnect the two cameras and one doorbell but the remaining doorbell will not connect. I can get all the way through the install process until the very last step and then I always get the same message. "THERE WAS A PROBLEM COMMUNICATING WITH GOOGLE".

I have read all the posts on this and other sites about this message nothing they suggest helps.

I have removed the device from the home app.

I have reset it. ( many times)

I have updated and closed the home app and cleared its cache.

I have tried another phone.

I can remove and reconnect the other doorbell and cameras. No problem.

I have made sure the device and phone are on the same network and no other bluetooth is connected.

All to no avail. The setup always ends with the same message "PROBLEM COMMUNICATING WITH GOOGLE."

My suspicion is that even though I have deleted this device from the home app it is still registered somewhere. If so how can I find and delete it?

Re: Problem communicating with Google

Jenelyn_O — Tue, 08 Aug 2023 16:58:36 GMT

Hi upperverge,

Thanks for reaching out. I'm sorry for the delay. I appreciate all the troubleshooting steps you've already tried. Please fill out this form, as I'll hand it over to our team for us to take a closer look at it.

Please let me know once you're done.

Best,

Jenelyn

Re: Problem communicating with Google

EmersonB — Fri, 11 Aug 2023 23:35:29 GMT

Hey folks,

@upperverge, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Jenelyn.

Thanks,
Emerson

Re: Problem communicating with Google

upperverge — Sat, 12 Aug 2023 22:06:11 GMT

I was able to find someone within Google to help me and they replaced the device.

Re: Problem communicating with Google

zoeuvre — Sat, 12 Aug 2023 23:43:57 GMT

Hi all,

@upperverge, we're glad that your Nest Doorbell is now being replaced for you. If you run into any more questions in the future, please feel free to create a new thread.

Thanks for your help, Jenelyn and Emerson.

All the best,

Zoe