topic Re: Return of the doorbell signal on Samsung Family Hub in Cameras and Doorbells

Return of the doorbell signal on Samsung Family Hub

Noe — Tue, 25 Jul 2023 12:41:07 GMT

Hi Nest ingeneers,

Is it possible to do something to have the streaming of the Nest doorbell (battery) on the Samsung Family Hub, everyrhing is ready by the side of Samsung, it's now just your part of the job, to give us access to the streaming of the video signal coming from your doorbells when somebody push the button, pleaaaaaase !

Re: Return of the doorbell signal on Samsung Family Hub

S3od3310 — Tue, 25 Jul 2023 14:17:35 GMT

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Fri, 28 Jul 2023 15:14:29 GMT

Is it possible to have an answer ? Somebody who can be proactive and resend my question to the technical services ?

Re: Return of the doorbell signal on Samsung Family Hub

EmersonB — Mon, 31 Jul 2023 23:18:14 GMT

Hello Noe,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, have you checked the packaging of your Samsung Family Hub? If so, were you able to see the "Works with Nest" badge on it? Were you able to confirm from Samsung if your Nest Doorbell would be compatible with your Family Hub? Let us know your update here.

Regards,

Emerson

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Wed, 02 Aug 2023 13:15:38 GMT

Hello, I don't check the packaging but on the screen, in a Windows there's this message :

the camera/doorbell will soon be supported. Try using Smart Things for now

I don't think that I'm the only person who wait for this feature and I found question about this in 2021, so nothing was done until now.

So I will appriciate (and I'm not the only one) if programers from Nest could do something to update this functionality!

Re: Return of the doorbell signal on Samsung Family Hub

EmersonB — Wed, 09 Aug 2023 06:15:13 GMT

Hey Noe,

Thanks for getting back to us. We appreciate your interest however, we don't have any news to share about applying this feature. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback using this link to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Let us know if you have more questions.

Best,

Emerson

Re: Return of the doorbell signal on Samsung Family Hub

EmersonB — Fri, 11 Aug 2023 06:50:04 GMT

Hi Noe,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,

Emerson

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Fri, 11 Aug 2023 08:46:43 GMT

I will contact the engineer of Nest with your link, take this topic open, for the people who search the same information, thank you in advance

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Fri, 11 Aug 2023 08:59:37 GMT

So, I contact Nest engineers by following your link, now I'm waiting for an answer from them. To be continue...

Re: Return of the doorbell signal on Samsung Family Hub

zoeuvre — Sat, 12 Aug 2023 18:42:19 GMT

Hi folks,

@Noe, chiming in — have you already gotten any answers from the Nest Engineers you've contacted? If so, what was their diagnosis?

@S3od3310, is there something you want to ask us regarding your Nest Doorbell? If so, please feel free to create a new thread so we can assist you.

I appreciate your help, Emerson.

Best,

Zoe

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Sat, 12 Aug 2023 18:58:04 GMT

Hello Zoe,

Nothing yet from the engineers...

Re: Return of the doorbell signal on Samsung Family Hub

zoeuvre — Tue, 15 Aug 2023 19:49:06 GMT

Hi all,

@Noe, thanks for keeping me in the loop. We want to make sure that everything will be taken care of — I’ll keep this thread open and wait for your update.

@S3od3310, I want to check if you managed to see my response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

Kind regards,

Zoe

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Tue, 15 Aug 2023 21:29:52 GMT

@zoeuvre, nothing for the moment...

Re: Return of the doorbell signal on Samsung Family Hub

Jenelyn_O — Tue, 29 Aug 2023 18:35:52 GMT

Hi everyone,

@Noe, checking if you still need help. Please let us know, as we'll be willing to assist you further.

I appreciate the help, Zoe and Emerson.

Cheers,

Jenelyn

Re: Return of the doorbell signal on Samsung Family Hub

Noe — Tue, 29 Aug 2023 20:09:19 GMT

Yes, I need help in a certain way... Like somebody who just wants an update with the feedback of the doorbell on my fridge 😄

No feed back from the ingeneers yet....