topic Re: Make Nest Doorbell notifications selective in Cameras and Doorbells

Make Nest Doorbell notifications selective

Robgilgan — Sat, 05 Aug 2023 16:25:40 GMT

Successfully installed Google Doorbell (wired). Set notifications for People and identified a couple Familiar faces. So, I’m notified every time I, or my spouse passes in front of the door. Turned off Familiar Faces, since we both know when we’re in range of the Google Doorbell. Now we’re notified as people. So - to avoid this annoyance, I’ve turned off notifications for people, pretty much eliminated the feature for which we installed the doorbell.

Why can this app not identify a familiar face and recognize that it doesn’t need to inform me that I’ve just approached my own door? Or is this bait and switch - implying a feature that either doesn’t exist or just doesn’t work as advertised?

Re: Make Nest Doorbell notifications selective

Lance_L — Wed, 09 Aug 2023 19:49:48 GMT

Hi Robgilgan,

Thanks for posting in our Community. I’m sorry to hear you’re having trouble with this. Let’s check it out.

I totally understand that turning off notifications for people saved in the familiar face library is a good feature to use with your Nest camera and doorbell devices, but it isn’t available. I'd suggest you submit feedback about it.

For familiar face detection, you will get a notification for everyone saved in your familiar face library, not just one person. You can check out this handy guide for more information.

There are different ways to manage the Familiar face notifications.

Turn on or off familiar face detection for individual cameras.
Enable or disable People notification for each camera.
Use Home/Away Assist or Home/Away Routines. You won’t get notifications when you’re home. Here’s how.

Let us know if you have other questions or concerns.

Best,

Lance

Re: Make Nest Doorbell notifications selective

zoeuvre — Sat, 12 Aug 2023 23:40:16 GMT

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe