topic Re: Nest Doorbell warranty black hole in Cameras and Doorbells

Nest Doorbell warranty black hole

discomac04 — Mon, 14 Aug 2023 14:14:37 GMT

I have now submitted 2 warranty claims for my nest doorbell that is still under warranty. But I never get a reply. "We'll be in touch if we need more info" - i'd like to think they'd want to know what my problem is at the very least before ignoring me

Re: Nest Doorbell warranty black hole

Lance_L — Tue, 15 Aug 2023 00:07:39 GMT

Hello discomac04,

Thanks for posting in our Community. I’m sorry you're having trouble with this. I’d like to dig deeper into this issue. Do you have the case ID from the warranty claim that was filed?

Keep me posted.

Best,

Lance

Re: Nest Doorbell warranty black hole

discomac04 — Tue, 15 Aug 2023 08:15:52 GMT

Hi Lance. I never got a case ID or a reply. I did take evidence of me submitting the claim though, screenshots etc.

Re: Nest Doorbell warranty black hole

Lance_L — Tue, 15 Aug 2023 23:30:56 GMT

Hi discomac04,

I’m sorry to hear that. No worries; I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Regards,

Lance

Re: Nest Doorbell warranty black hole

discomac04 — Wed, 16 Aug 2023 09:07:59 GMT

I have submitted Lance

Re: Nest Doorbell warranty black hole

Lance_L — Wed, 16 Aug 2023 18:32:43 GMT

Hey discomac04,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best regards,

Lance

Re: Nest Doorbell warranty black hole

discomac04 — Tue, 22 Aug 2023 08:42:52 GMT

Hi Lance. I still have not been contacted by warranty team

Re: Nest Doorbell warranty black hole

Lance_L — Tue, 29 Aug 2023 19:19:04 GMT

Hi discomac04,

I really apologize for the delayed response. I understand how frustrating it can be. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Best,

Lance

Re: Nest Doorbell warranty black hole

Lance_L — Tue, 29 Aug 2023 19:23:26 GMT

Hello discomac04,

Our support team has sent you an email with the details for processing the replacement. Feel free to continue the discussion there if you have any further questions.

Regards,

Lance