topic Re: problem setting up Google camera in Cameras and Doorbells

problem setting up Google camera

tonylees — Sun, 14 Nov 2021 18:17:08 GMT

I have just bought a pack of two battery-powered Google nest cams. I set up the first one easily and successfully using the Google Home app. The set up routine fails with the second camera at the point where it is looking for an assisting device and I get a message screen which says " Can't connect to assisting device".

Everything else is working fine. I have devices in four rooms which are all working normally and which I can control both by voice and from within the Google Home app as well as the first camera which is similarly working perfectly, I also have a couple of smart bulbs and smart plugs which are working fine. I have tried restarting the second camera and also tried to add the camera in a variety of different positions in relation to my router and the other devices on the network but the set up fails every time at exactly the same point as described. Any suggestions about what I should try next?

Re: problem setting up Google camera

EmptyNester — Sun, 14 Nov 2021 19:53:43 GMT

Hi Tonylees, I share your frustration in this as I had similar issues. For what ever reason Google Home app seems to want to talk to a 2nd device from google in order to import the WIFI settings rather than just letting you manually enter it. You can try moving one of your google speakers into the room where you are adding the camera. And when I say near I think 3 -5 feet should do it. I think the communication happens via BlueTooth (but I have never actually proven that). The other thing I did was I have the Nest smoke detectors. When I was given the same prompt I went over to the nearest smoke detector and hit the button on it once and WALLA the 2nd camera connected. ... hope this helps somehow.

Re: problem setting up Google camera

Brad — Tue, 07 Dec 2021 19:02:07 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. I will be looking into this issue a bit more, as I have seen a few other threads with a similar issue.

Please let me know if you need further assistance.

Best Regards,

Kalla.

Re: problem setting up Google camera

Brad — Thu, 09 Dec 2021 16:20:44 GMT

Hey folks,

Thanks for sharing your feedback and I understand how frustrating this has been. Our team will need to gather additional information from each of you to check what's happening with your devices so we ask that you reach out to support using that form so we can get your case escalated. Someone from our team will be in touch with you soon once you've done so to work on appropriate next steps,

Best Regards,

Brad

Re: problem setting up Google camera

GarrettDS — Wed, 29 Dec 2021 20:57:36 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: problem setting up Google camera

GarrettDS — Wed, 29 Dec 2021 20:57:56 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS

Re: problem setting up Google camera

Brad — Mon, 03 Jan 2022 21:12:59 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.