topic I can’t add my google nest camera in Cameras and Doorbells

I can’t add my google nest camera

Cadette — Tue, 22 Aug 2023 02:01:22 GMT

Hi I need help installing my new google nest camera

Re: I can’t add my google nest camera

MplsCustomer — Tue, 22 Aug 2023 14:34:32 GMT

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

If you want help from fellow customers in this forum, you'll have to share some specifics on what's not working for you.

Re: I can’t add my google nest camera

My1cam — Tue, 22 Aug 2023 16:43:44 GMT

I am also having problems installing my new nest cam (battery). It cannot connect the device.

Re: I can’t add my google nest camera

MplsCustomer — Tue, 22 Aug 2023 17:17:59 GMT

@My1cam

These are Google Nest Help's instructions for installing the battery camera:

https://support.google.com/googlenest/answer/10919314

Re: I can’t add my google nest camera

My1cam — Tue, 22 Aug 2023 20:23:05 GMT

I meant I’m having problems setting it up to connect the device to my iPhone. Google home found the device, found the QR code, but can’t connect to joining device.

Re: I can’t add my google nest camera

MplsCustomer — Tue, 22 Aug 2023 21:32:18 GMT

@My1cam

The "cannot connect to joining device" error has been plaguing some Google Nest users for a couple of YEARS now. It refers to not being able to connect to another Google Nest device (camera, doorbell, Nest Hub, Nest Protect, etc.), from which the install process is trying to retrieve your Wi-Fi network name (SSID) and password, all in the name of saving you the trouble of entering it yourself.

I don't know the cause of the problem; various customers have posted various theories over time. Some customers have tried moving one of their Google Nest devices closer to the camera they are trying to install, in case they are communicating via Bluetooth; the problem is that you don't know which device is the "joining device". Other customers have tried temporarily turning off their other Google Nest devices during the install process, hoping to thereby avoid the error. Still other customers have tried contacting Support for assistance (see the link I posted earlier). It hasn't happened to us in 4+ years of Google Nest products, so I can't tell you more.

Re: I can’t add my google nest camera

Lance_L — Sun, 27 Aug 2023 02:11:17 GMT

Hello everyone,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues setting up your Nest cameras. Let’s check it out.

@Cadette, a few questions: what type of Nest camera are you setting up? What is the color of the status light? Are you using an iOS or Android device? Also, do you use the Google Home or the Nest app for the setup?

Keep me posted.

@My1cam, the error message "can’t connect to joining device" means the Google Home app failed to pair with the device you’re setting up. There are several factors that may cause this. Please follow the steps below to pair the camera with your Home app:

Save any video history on the device, if any. Follow this guide.
Unmount the device and connect it to the charging cable and power adapter.
Locate the reset pinhole on the back of the device.
Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
Release the button. Your device will restore to its factory settings.
After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should now be pulsing blue.
To remove it from the app, open the app, then tap Settings > Remove device> Confirm. (Skip this step if you haven’t added the device before)
Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
Cellular data should be turned off.
On an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
Start adding the device back to the Google Home app.

Let me know how it goes.

You can check out this helpful guide to learn how to set up and connect Nest cameras.

Thanks for chiming in, MplsCustomer.

Best,

Lance

Re: I can’t add my google nest camera

Gary54 — Sat, 23 Sep 2023 22:27:00 GMT

Why do I get an error message after I get a wifi connection stating "not communicating with Google, try again"

Re: I can’t add my google nest camera

Lance_L — Wed, 27 Sep 2023 00:41:06 GMT

Hi everyone

@Gary54, thanks for visiting the Community. Have you already tried the troubleshooting steps above? If yes, how was it? Also, you may want to visit this helpful guide to learn more about Wi-Fi networks that are incompatible or aren’t recommended.

@Cadette and @My1cam, I just wanted to check if you still need any help. Feel free to reach out if you have any questions.

Keep me posted.

Regards,

Lance

Re: I can’t add my google nest camera

Matador1975 — Thu, 28 Sep 2023 13:42:44 GMT

Hi I can’t connect my camera

Re: I can’t add my google nest camera

Matador1975 — Thu, 28 Sep 2023 13:44:37 GMT

I’ve tried everything and still no results

Re: I can’t add my google nest camera

MplsCustomer — Thu, 28 Sep 2023 14:51:02 GMT

@Matador1975

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

If you want help from fellow customers in this forum, you'll have to share at least some specifics, such as what camera you're trying to install, and what happens when you try.

Re: I can’t add my google nest camera

zoeuvre — Thu, 28 Sep 2023 18:47:26 GMT

Hello Matador1975,

Thanks for posting, and I'm sorry to hear that you experienced the same thing with your Nest Camera. Could you help us with a rundown of the steps you took in trying to resolve this matter?

I appreciate your input, @MplsCustomer.

I'll look forward to your response.

Best,

Zoe

Re: I can’t add my google nest camera

Heythere23 — Mon, 02 Oct 2023 18:54:43 GMT

Hello I am having an issue with connecting my nest doorbell camera

Re: I can’t add my google nest camera

EmersonB — Tue, 03 Oct 2023 22:36:43 GMT

Hi folks,

@Heythere23, we appreciate you reaching out here in the Community. To know more about this issue, I’d like to confirm, do you see any error messages? What troubleshooting steps have you done so far? How far is your Nest Doorbell from your Wi-Fi router? Let us know your update here.

Thanks for answering, Lance, Zoe and MplsCustomer.

Regards,

Emerson

Re: I can’t add my google nest camera

Carolynjones459 — Sun, 15 Oct 2023 13:17:48 GMT

I need a QR for my camera because the one I have won't scan.

Re: I can’t add my google nest camera

MplsCustomer — Sun, 15 Oct 2023 14:06:17 GMT

@Carolynjones459

Try selecting the "Continue without scanning option" and, when prompted, entering the 6-character alphanumeric Setup Code that is printed above or below the QR code on your camera.

Re: I can’t add my google nest camera

Jenelyn_O — Sun, 15 Oct 2023 22:34:56 GMT

Hi Carolynjones459,

Chiming in — were you able to try the other way on adding a Nest Camera provided above? Please let us know how it goes.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

Re: I can’t add my google nest camera

Aminaimany2104 — Thu, 09 Nov 2023 16:09:50 GMT

Is a customer service number ?

Re: I can’t add my google nest camera

Jenelyn_O — Thu, 09 Nov 2023 16:35:18 GMT

Hi Aminaimany2104,

Thanks for checking it with us. Unfortunately, we don't have a direct phone number to contact support, but you can follow the link provided by MplsCustomer above on how to get in touch with them. Please let me know if you still have questions in mind.

Kind regards,

Jenelyn