topic Nest Hello doorbell not working after completing the requested firmware update to v.5.71.0.27 in Cameras and Doorbells

Nest Hello doorbell not working after completing the requested firmware update to v.5.71.0.27

danube — Tue, 22 Aug 2023 14:45:46 GMT

Nest Hello doorbell (wired) just stopped working after completing the requested update to v.5.71.0.27.

HAS THERE BEEN A FIX TO THE FIRMWARE VERSION ISSUE.

I did several attempt to resolve the issue with Google One team (chats, calls) to be told after several hours and different agent that a specialist from higher level will call me back or reach out by email. Have not heard from anyone since July 31.

Can someone help to direct me to the right department to have this fixed. There has been a couple burglary on our street and this is very stressful. I would like to get the camera back in order.

Thank you in advance.

Re: Nest Hello doorbell not working after completing the requested firmware update to v.5.71.0.27

Lance_L — Tue, 22 Aug 2023 19:05:14 GMT

Hello danube,

Thanks for posting in our Community. I’m sorry to hear that you're having issues with the Nest Hello doorbell. I’d like to dig deeper into this. Do you have the case ID from our support team, so I can check what happened?

Keep me posted.

Best,

Lance

Re: Nest Hello doorbell not working after completing the requested firmware update to v.5.71.0.27

Rubes — Tue, 22 Aug 2023 21:53:56 GMT

There was an update posted today (5.72) on the App Store. Try that and see if it corrects the issue.

5.71 has been the most stable for me yet.