topic Re: How do you download a video clip from the google home app? in Cameras and Doorbells

How do you download a video clip from the google home app?

dmoeller — Tue, 22 Aug 2023 17:50:35 GMT

The instructions I've read says that there should be a download button on this screen, but I sure can't find one.

Thanks!

-Doug

Re: How do you download a video clip from the google home app?

MplsCustomer — Tue, 22 Aug 2023 19:29:47 GMT

That's a view of an older camera installed in the Google Nest app. (I just checked with one of our older cameras.) You can VIEW event history for the older cameras and doorbells in the Google Home app, but you can only download clips for cameras and doorbells that are INSTALLED in the Google Home app, in which case you get a different screen.

Re: How do you download a video clip from the google home app?

bethorn — Tue, 22 Aug 2023 21:43:32 GMT

I have a similar issue. I have a Google Home camera that I was able to view the video of an event last night, and I was able to use the Control icon to get to the Download option and it seemed to download just fine. But WHERE did the downloaded file go to? There's nothing on the screen to tell you a file name to look for or where it it being placed. I want the clip so I can attach it to an email to send to my claims adjuster.

Re: How do you download a video clip from the google home app?

MplsCustomer — Tue, 22 Aug 2023 21:50:00 GMT

@bethorn

It depends on your phone. On my iPhone, the clips get downloaded to the Photos app, and I usually get a message asking me to grant the Google Home app access to the Photos app, in order to save the clip.

I don't know the default location on an Android phone.

Re: How do you download a video clip from the google home app?

bethorn — Tue, 22 Aug 2023 22:02:07 GMT

To clarify, I've downloaded the clip to both my Pixel phone and on my Chromebook. Neither one tells you the file name or where it's going.

Re: How do you download a video clip from the google home app?

gilleslibre — Wed, 23 Aug 2023 07:45:30 GMT

Does your Pixel phone work with Android? If so, look into your File folder, you will see it into the Uploaded files.

Re: How do you download a video clip from the google home app?

EdmondB — Fri, 25 Aug 2023 21:56:59 GMT

Hello everyone,

@bethorn, i can honestly appreciate how annoying that must be. No worries; we'll check this out. If you are using an Android phone, your video clip should be in your gallery, and on your Chromebook, check your downloads file.

@dmoeller, for a first-generation Nest camera, you can only save the video clip using the Nest app, but you can access the recording and the live video footage on the Google Home app. Check out this link on how to save and download video clips on the Nest app.

Thanks for the help, @MplsCustomer and @gilleslibre.

Let me know if you have additional questions.

Best,
Edmond

Re: How do you download a video clip from the google home app?

bethorn — Fri, 25 Aug 2023 23:16:46 GMT

Edmond, thank you very much. There was nothing in my Chromebook Download folder and Gallery was not loaded on my Pixel.

I downloaded Gallery, downloaded the video clip again and bazinga! it was there.

Re: How do you download a video clip from the google home app?

EdmondB — Sat, 26 Aug 2023 01:02:57 GMT

Hi there,

Awesome — glad to hear that you’re able to find the saved video clips, and thanks for getting back to us. Please let us know if you have any other questions.

Best,
Edmond