topic Re: 2nd Gen nest door bell wired can’t reset in Cameras and Doorbells

2nd Gen nest door bell wired can’t reset

Trick — Sun, 06 Aug 2023 12:11:21 GMT

Hello.

I have had a Nest door bell 2nd Gen wired for 2.5 Years

recently I have come across the light “ spinning green” on the door bell.
I have followed all steps which I have found on google help with still no rectification.
The door bell will not reset or connect to the nest app.

please help.

Re: 2nd Gen nest door bell wired can’t reset

David_K — Sun, 06 Aug 2023 14:25:27 GMT

Nest Doorbell (wired, 2nd gen) was released in October 2022, so it sounds more likely you have the original Nest Doorbell (wired, 1st gen). I'm not sure spinning green is a valid colour mode. Is it possibly one of these linked below? Refer to the "Google Nest Doorbell (wired)" section.

Nest camera and doorbell lights and sounds - Google Nest Help

Aside from the light ring, what colour is the status light above the camera?

You mentioned it won't reset, what exactly happens when you try to do that? You're following the steps linked below? Refer to the "Nest Doorbell (wired)" section.

Restart or factory reset Nest camera or doorbell - Google Nest Help

Re: 2nd Gen nest door bell wired can’t reset

Lance_L — Thu, 10 Aug 2023 20:00:02 GMT

Hi Trick,

Thanks for posting in our Community. I’m sorry to hear you’re having issues with the Nest doorbell.

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

I appreciate your help, David_K.

Best,

Lance

Re: 2nd Gen nest door bell wired can’t reset

Lance_L — Mon, 14 Aug 2023 00:20:40 GMT

Hello Trick,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Lance

Re: 2nd Gen nest door bell wired can’t reset

Trick — Sat, 26 Aug 2023 03:27:22 GMT

Hi lance.
after a lot of reading through this forum I have identified what the issue is.

the door bell is the nest hello.

the reset button is not working.
a blue light show up for 5 seconds then go back to green.

camera will not connect to any google

home.

power is 20v

camera is just over 2 years old.

thoughts ?

Re: 2nd Gen nest door bell wired can’t reset

Lance_L — Sun, 27 Aug 2023 22:08:56 GMT

Hey Trick,

Thanks for getting back to me with additional information. If you haven’t done so already, follow the steps below to reset the Nest Hello doorbell.

To remove your doorbell from its base, insert the release tool into the hole at the bottom of your doorbell. You can also use an unfolded paperclip or a thumbtack.
1. Tip: Don't unscrew the wires attached to the back of your camera.
Hold down two buttons on your doorbell for about 10 seconds:
1. Hold down the reset pin on the back (insert the release tool or paperclip into the hole near the top).
2. At the same time, hold down the big doorbell button on the front.
Your doorbell will chime, and its light ring will start spinning blue, then flash yellow, and then all the lights will turn off. Release the two buttons.
The factory reset is complete when your camera chimes and the light ring starts slowly pulsing blue.
After the factory reset, your doorbell will appear as "offline" in the app until you remove it.
To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
Add the device to the Nest app.

During setup, the light ring spins blue while connecting to the Nest app, then pulses green once when successfully connected to the app.

For everyday use, you may notice the light ring spin blue (not green) when the doorbell button is pressed.

Let me know how it goes.

Best regards,

Lance

Re: 2nd Gen nest door bell wired can’t reset

Trick — Wed, 30 Aug 2023 07:20:18 GMT

Hi lance I tried all this

it will go to blue

then back to green pulsing

Re: 2nd Gen nest door bell wired can’t reset

zoeuvre — Thu, 31 Aug 2023 17:58:38 GMT

Hi folks,

@Trick, don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

I appreciate your help, Lance.

Thanks,

Zoe

Re: 2nd Gen nest door bell wired can’t reset

Trick — Thu, 31 Aug 2023 20:59:00 GMT

All filled out

Re: 2nd Gen nest door bell wired can’t reset

zoeuvre — Fri, 01 Sep 2023 17:25:03 GMT

Hello there,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Cheers,

Zoe