topic Re: Help with resetting my products in Cameras and Doorbells

Help with resetting my products

Ryedaledigger — Mon, 04 Sep 2023 20:42:00 GMT

Hello can anyone help me, I have Alzheimer's and having a problem that I can't solve. I changed my internet provider and have a new router, I have Google Home but I just can't get the doorbell or smart plug to work on home. Any help will have to be in easy to understand due to my condition. Many thanks

Re: Help with resetting my products

MplsCustomer — Mon, 04 Sep 2023 21:40:20 GMT

@Ryedaledigger

This is Google Nest Help's topic on the subject:

https://support.google.com/googlenest/answer/10165378

There are challenges when updating Wi-Fi settings for Google Nest devices. That's why they recommend, when getting a new router/modem, to set the network name (SSID) and password on the new router/modem to the same values used on the old router/modem:

https://support.google.com/googlenest/answer/9223711?hl=en&sjid=5065269370988981934-NA#zippy=%2Ctry-the-same-network-name-and-password

Re: Help with resetting my products

Ryedaledigger — Thu, 07 Sep 2023 10:16:28 GMT

No sadly but that's maybe because I have Alzheimer's and find following complicated instructions challenging.

Re: Help with resetting my products

EmersonB — Thu, 07 Sep 2023 22:57:39 GMT

Hello everyone,

@Ryedaledigger, thanks for reaching out here in the Community. How's it going? Were you able to follow the steps from the link shared above? Do you have someone there who can help you personally? In case you need real time assistance, you may Contact us. Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,

Emerson