topic Re: Green LED random blinking in Cameras and Doorbells

Green LED random blinking

DingleMonkey — Wed, 30 Aug 2023 03:01:36 GMT

My doorbell battery drains very quickly even on the most conservative settings (one day). Installed a power supply to keep it charging (verified all power requirements) and it's only marginally better (two days). Green LED is on solid, but blinks about every 7-12 seconds. I've been having this issue since day-one nearly a month ago. Everything works fine; I get notifications, recognizes people and packages, etc. Attempted to reset the doorbell and no improvement. Any advice?

Re: Green LED random blinking

EdmondB — Sat, 02 Sep 2023 04:09:33 GMT

Hello DingleMonkey,

I’m sorry for the trouble this has caused you. Let me help you out. Just a few questions: After you reset your Nest Doorbell, what is the status of the LED light? Have you tried doing a factory reset on your Nest doorbell? Here is a link on how to restart or factory reset your Nest camera or doorbell.

I look forward to your response.

Best,

Edmond

Re: Green LED random blinking

DingleMonkey — Tue, 05 Sep 2023 11:24:11 GMT

I did the factory reset and still have the same problem.

Re: Green LED random blinking

EdmondB — Tue, 05 Sep 2023 20:18:47 GMT

Hi there,

We'd like to know more about this. Please fill out this form so we could investigate further.

Best,
Edmond

Re: Green LED random blinking

DingleMonkey — Tue, 05 Sep 2023 20:33:43 GMT

After the factory reset, I installed without the power and the battery lasted about a day. I tried it again and installed with the power supply with nearly the same results.

Re: Green LED random blinking

EdmondB — Tue, 05 Sep 2023 20:45:01 GMT

Hello there,

Thanks for the information, and I appreciate the steps that you took that will help us isolate the issue. Please fill out this form so that our support can help you further.

Best,
Edmond

Re: Green LED random blinking

EdmondB — Thu, 07 Sep 2023 21:00:08 GMT

Hey there ,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

Best,
Edmond