topic Re: I need to cancel in Cameras and Doorbells

I need to cancel

Sussertown — Sat, 02 Sep 2023 19:05:29 GMT

Phone no longer in use!

Email no longer in use!

Can't reach Google to cancel!

All attempts refer user to sane maze!

This crazy!

Bank says wait until I'm charge, then dispute!

Re: I need to cancel

MplsCustomer — Sat, 02 Sep 2023 20:02:35 GMT

@Sussertown

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

When you go to the link:

Select a category/product family, and type in a brief description of the issue, then click "Next".
Click "Other", then click "Next step".
Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
Under "Contact options", choose to get a phone call or chat with the team or email, depending on availability in your country and the time of day.

Re: I need to cancel

Lance_L — Wed, 06 Sep 2023 00:16:19 GMT

Hello Sussertown,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with this. Have you tried the suggestions above to reach the support team? If yes, how was it?

If you still need to contact our support team, here’s the link again to contact us.

I appreciate your help, MplsCustomer.

Best,

Lance

Re: I need to cancel

Sussertown — Wed, 06 Sep 2023 15:03:30 GMT

What I don't understand is why Google has the most complicated and cryptic instructions of any vendor I use. I'm just going to have my credit card company undue the next charge.

Re: I need to cancel

EmersonB — Wed, 06 Sep 2023 22:30:22 GMT

Hello everyone,

@Sussertown, we appreciate your efforts to post and share your thoughts here. To make sure we're on the same page, I'd like to confirm, are you referring to cancelling your Nest Aware subscription? If so, you may visit our public article about "Cancel your Nest Aware subscription" and follow the steps there. Make sure you're signed in with your same email address.

Thanks for answering, MplsCustomer and Lance.

Regards,

Emerson