topic Re: Nest Doorbell with Camera falling out of it's bracket in Cameras and Doorbells

Nest Doorbell with Camera falling out of it's bracket

ms3625 — Thu, 31 Aug 2023 12:21:53 GMT

The bracket has been installed to the wall as per instructions and videos. Now for the third time the darn thing falls off after been mounted for a month of so.
Now it's not giving a click when mounting it any more.

Can see this is not a unknown problem, any action from Google?

What to do?

Re: Nest Doorbell with Camera falling out of it's bracket

MplsCustomer — Thu, 31 Aug 2023 16:51:45 GMT

@ms3625

You are correct; other customers have reported similar issues. You can try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Nest Doorbell with Camera falling out of it's bracket

EmersonB — Fri, 01 Sep 2023 22:22:54 GMT

Hi ms3625,

Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Regards,

Emerson

Re: Nest Doorbell with Camera falling out of it's bracket

EdmondB — Sat, 09 Sep 2023 01:56:31 GMT

Hey there,

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

Best,
Edmond

Re: Nest Doorbell with Camera falling out of it's bracket

ms3625 — Sat, 09 Sep 2023 06:38:13 GMT

Think so, but can't figure out how to fill it. My country is missing from the list.

Best regards

Max

Re: Nest Doorbell with Camera falling out of it's bracket

zoeuvre — Sat, 09 Sep 2023 17:24:55 GMT

Hi folks,

@ms3625, thanks for getting back to us. From what country are you contacting us? Let us know so we can check it out for you. Once we receive your reply, we can continue to discuss your options.

I appreciate your help here, @MplsCustomer, Emerson, and Edmond.

Kind regards,

Zoe

Re: Nest Doorbell with Camera falling out of it's bracket

ms3625 — Sat, 09 Sep 2023 17:28:45 GMT

Hi,

I'm living in Denmark.

BR Max

Re: Nest Doorbell with Camera falling out of it's bracket

zoeuvre — Sun, 10 Sep 2023 17:24:13 GMT

Hello there,

Could you send us a screenshot of what you see on the form on your end? We checked the form and saw that the country of Denmark (+45) is available.

Thanks,

Zoe