topic Stuck in Enhanced Zoom in Cameras and Doorbells

Stuck in Enhanced Zoom

Alphabetgrower — Sat, 09 Sep 2023 12:42:58 GMT

I accidentally enabled enhanced zoom and now it's stuck. There is no minus option at the bottom left of the camera's live feed to disable withing the Nest app or the Home app. That appears to be where you shut it off based on prior complaints but I don't have that option.

Re: Stuck in Enhanced Zoom

MplsCustomer — Sat, 09 Sep 2023 14:11:33 GMT

@Alphabetgrower

The live screen feed has to be in focus in the Google Nest app for the "Enhance" icon to appear; if you tap on the screen, you'll get it in focus. If you view your camera on the home.nest.com website, you have to move your cursor over the live screen for the "Enhance" icon to appear.

The "Enhanced" zoom feature is only available for cameras and doorbells installed in the Google Nest app, and is not available in the Google Home app. If you have the 2nd gen Google Nest Doorbell that is indicated in your post, that doorbell does not have the "Enhanced" zoom feature.

https://support.google.com/googlenest/answer/9251364

Re: Stuck in Enhanced Zoom

Alphabetgrower — Sun, 10 Sep 2023 01:44:06 GMT

Sorry for the confusion but I actually have version 1. I wasn't able to do it in either app but your suggestion to visit the Nest app on my computer and change it there solved the issue! Strange that I could set the enhanced zoom in the Nest app but not remove it.

Re: Stuck in Enhanced Zoom

Lance_L — Wed, 13 Sep 2023 02:50:32 GMT

Hello Alphabetgrower,

I’m glad to hear that this has been sorted out, and thanks for sharing your resolution in the Community. Let me know if you have other questions or concerns.

Thanks for the help, MplsCustomer.

Best,

Lance