topic Re: Drop Cam Replacement Was Returned by Mistake in Cameras and Doorbells

Drop Cam Replacement Was Returned by Mistake

Breezy34 — Sat, 09 Sep 2023 20:31:38 GMT

I received the replacement but I mistakenly returned it thinking it needed to be hard wired vs. being on wifi (since it was saying I needed to connect it to my computer to connect it to the network and I was also having problems connecting the camera).

How can I reorder the FREE replacement?

Thank you in advance for your prompt attention.

Re: Drop Cam Replacement Was Returned by Mistake

Lance_L — Sun, 10 Sep 2023 01:11:52 GMT

Hello Breezy34,

Thanks for reaching out to the Community. I’d be happy to take a look at this for you. Please fill out this form with all the needed information, then let me know once you're done.

Keep me posted.

Best,

Lance

Re: Drop Cam Replacement Was Returned by Mistake

Breezy34 — Sun, 10 Sep 2023 18:12:28 GMT

I completed the form, Lance.

Thank you for your help.

Re: Drop Cam Replacement Was Returned by Mistake

Lance_L — Sun, 10 Sep 2023 21:25:59 GMT

Hi Breezy34,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance

Re: Drop Cam Replacement Was Returned by Mistake

Breezy34 — Tue, 12 Sep 2023 11:35:20 GMT

Thank you. I'm on stand by waiting for their reply.

Re: Drop Cam Replacement Was Returned by Mistake

Jenelyn_O — Tue, 12 Sep 2023 17:32:22 GMT

Hi folks,

@Breezy34, we appreciate it. No worries, we'll keep this thread open to ensure that your case will be taken care of. Please feel free to let us know if you have questions.

I appreciate the help, Lance.

Best regards,

Jenelyn