topic Re: Notifications in Cameras and Doorbells

Notifications

alexbradshaw — Fri, 08 Sep 2023 04:36:36 GMT

I have 2 locations with 2 cameras each. I am subscribed to the regular Nest Aware. My issue is: Only one of my locations has the ability to choose People for Notifications, how can I get that ability for both locations? I can’t seem to find any information on that. I have a feeling that the solution is I’m going to have to sub to Aware Plus but the price increase seems a little ridiculous.

Any help / solutions would be amazing.

Re: Notifications

MplsCustomer — Fri, 08 Sep 2023 14:37:16 GMT

@alexbradshaw

You shouldn't need a "Nest Aware Plus" subscription to enable People notifications, but if you want events to be recorded for People events, then you need a Nest Aware subscription for each of your two Google Nest "homes" (one for each of your locations). A Nest Aware or Nest Aware Plus subscription covers all of the cameras and doorbells in the same Google Nest "home/structure".

This is a Google Nest Help troubleshooting topic on notification issues:

https://support.google.com/googlenest/answer/9296548?

Re: Notifications

Lance_L — Sun, 10 Sep 2023 22:55:12 GMT

Hello alexbradshaw,

Thanks for reaching out to the Community. I’m sorry you’re having issues with the Nest cameras. Let’s check it out.

A few questions: what model of Nest cameras do you have where there isn't an option for People for Notifications? Are you using the Google Home or Nest app?

Here’s a handy guide to help you learn more about what alerts you get depending on your device and Nest Aware subscription.

Keep me posted.

I appreciate your help, MplsCustomer.

Best,

Lance