topic Re: Adding two google nest cameras to 1 home in Cameras and Doorbells

Adding two google nest cameras to 1 home

Sarge — Mon, 15 Nov 2021 14:11:10 GMT

Hello,

I'm sure this issue has been discussed. But I recently bought two Google Nest cameras outdoor.

Adding 1 camera to a home worked perfectly. Adding the second one, however, proved to be a challenge. I tried several times. But the Google home app could not add/find the second camera.

In my troubleshooting, I created a second home to configure the second camera, which worked. But why?

I can't move the camera from home two to home one, either. Why?

Can someone help me out to have the two cameras in one home?

Sargon

Re: Adding two google nest cameras to 1 home

Trex2693 — Mon, 15 Nov 2021 14:53:54 GMT

I added all 3 new Google cams with no issue. Then last night 1 of them went offline . No explanation why so I tried reconnecting, nothing. Had green light, still nothing. I removed the camera and tried reconnecting, nothing. I tried resetting the camera, nothing. Still green light on camera but it won’t connect. I keep getting the device assist error message. WTH Google?!?

Re: Adding two google nest cameras to 1 home

saltwoodearth — Mon, 15 Nov 2021 22:18:35 GMT

I'm having the issue with my 2nd new Nest cam that I'm trying to setup in the Google Home app. Help!

Re: Adding two google nest cameras to 1 home

Trex2693 — Mon, 15 Nov 2021 22:45:13 GMT

So far no help, they love taking our money but support is yet to be provided

Re: Adding two google nest cameras to 1 home

Trex2693 — Mon, 15 Nov 2021 22:45:55 GMT

I couldn’t even add it to a “new home”

Re: Adding two google nest cameras to 1 home

Trex2693 — Mon, 15 Nov 2021 23:37:21 GMT

Problem Solved

Get a paper clip, press in the reset button on the back of the camera until you see a yellowish light come on and wait for all the audio tones to stop, once that’s done the camera is reset.
Once I did this I was able to add the camera to my original home. I’ll be sending my time card into Google. Good luck everyone.

Re: Adding two google nest cameras to 1 home

saltwoodearth — Mon, 15 Nov 2021 23:46:21 GMT

Nice work! I tried that method, and it didn't work for me. But, I did just find this solution, and adding it here for anyone who might come across this in the future: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-quot-Nest-battery/m-p/28734

Re: Adding two google nest cameras to 1 home

Sarge — Tue, 16 Nov 2021 18:03:28 GMT

So,

None of the above solutions worked for me. I removed both cameras and homes, and then re-added the cameras in reverse order.

no2 first and then no 1.

no1 was the one I did not have any problem with.

for some reason, that worked.

Re: Adding two google nest cameras to 1 home

Brad — Mon, 13 Dec 2021 21:46:13 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Adding two google nest cameras to 1 home

GarrettDS — Wed, 29 Dec 2021 21:09:35 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS