topic Re: Dead indoor nest cam in Cameras and Doorbells

Dead indoor nest cam

eysheikah — Tue, 22 Aug 2023 00:50:25 GMT

Hi,

My indoor nest camera stopped working all of a sudden with no prior issue(s). I tried restarting the camera by unswitching power cable for 10 seconds and reswitching back with no positive results. I even tried changing a power cable and a different power outlet but the issue persist- dead camera.

I completed the Google form/ticket.

Much appreciated for any assistance.

Re: Dead indoor nest cam

danube — Tue, 22 Aug 2023 14:47:30 GMT

I am just curious if you did the firmware update. Mine stopped working since then and no luck yet to get it fix with Google team.

Re: Dead indoor nest cam

eysheikah — Tue, 22 Aug 2023 23:42:24 GMT

No, I did not deployed any firm update.

Still waiting to hear back from the Google Team on the fix.

Thanks

Re: Dead indoor nest cam

EdmondB — Wed, 23 Aug 2023 00:19:25 GMT

Hello everyone,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Just a few questions: What type of Nest camera are you using? What is the LED light status on the camera? Here is a link to check what type of Nest camera you are using.

I look forward to your response.

Best,
Edmond

Re: Dead indoor nest cam

eysheikah — Wed, 23 Aug 2023 02:04:52 GMT

Hi Edmond,

Using Nest Black. No light showing at all.

Re: Dead indoor nest cam

EdmondB — Wed, 23 Aug 2023 03:10:48 GMT

Hi there,

Thanks for verifying. Have you tried connecting it to a computer via USB cable and checking if there is still no LED light?

Best,
Edmond

Re: Dead indoor nest cam

eysheikah — Wed, 23 Aug 2023 22:38:21 GMT

Hi Edmond,

I connected to a computer via USB cable and still no LED light observed. Please advise further.

Thanks,

Re: Dead indoor nest cam

EdmondB — Thu, 24 Aug 2023 00:17:14 GMT

Hey there,

Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

Re: Dead indoor nest cam

eysheikah — Thu, 24 Aug 2023 00:52:55 GMT

Thank you, Edmond. Just completed the form. Let me know of the next step.

Re: Dead indoor nest cam

EdmondB — Thu, 24 Aug 2023 01:40:02 GMT

Hello there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,
Edmond

Re: Dead indoor nest cam

eysheikah — Thu, 24 Aug 2023 21:59:23 GMT

Hi Edmond,

No one reached out via email for the next steps. Please advise.

Re: Dead indoor nest cam

EdmondB — Thu, 24 Aug 2023 22:37:56 GMT

Hey there,

Oh no! I will reach out to our support team to get an update on your case. I’ll keep this thread open until I have an update on your case or if your support has already sent an email.

Thanks,
Edmond

Re: Dead indoor nest cam

eysheikah — Sat, 26 Aug 2023 00:23:42 GMT

Hi Edmond,

No one from support team reached out via email today as well. Please advise. Thank you.

Re: Dead indoor nest cam

eysheikah — Mon, 28 Aug 2023 01:47:11 GMT

Edmond, no one from support team reached out via email today as well. Kindly advise of the next steps.

Re: Dead indoor nest cam

EdmondB — Mon, 11 Sep 2023 21:20:59 GMT

Hi there,

We checked your case and someone from our Support team already assisted you with the replacement of your Nest Camera. If you need further assistance please let me know.

Regards,
Edmond

Re: Dead indoor nest cam

danube — Mon, 11 Sep 2023 22:50:13 GMT

Hi Edmond,

I have the exact same issue. Still waiting for someone from the Support Team (apparently escalation team) to get the Nest Camera to work since Aug 25th. Please help.

Re: Dead indoor nest cam

eysheikah — Mon, 11 Sep 2023 23:11:18 GMT

Hi Edmond, the remining parts of the camera received today. Plan to install the camera today or tomorrow. Thanks

Re: Dead indoor nest cam

EdmondB — Tue, 12 Sep 2023 03:12:31 GMT

Hey everyone,

@danube, i’m sorry for the trouble this has caused you. Let me help you out. Can you please share your case ID so that we can check if there is any update on your case?

@eysheikah, i’m glad to hear that you received some parts of the replacement. Please let me know if you need help with the installation or if you encounter any issues with the replacement device.

Best,
Edmond

Re: Dead indoor nest cam

danube — Tue, 12 Sep 2023 18:21:24 GMT

I have a couple of case ID. Each time I connect with Support they give me a new case ID.

This is the first one July 31 6-0603000034201

July 31 - 7-3647000035005

August 2 8-4223000034353 Case was supposed to be escalated and someone will contact me. Nobody did so I reached out again

on Aug 22 1-4559000034573

All for the same issue. I also completed a couple times the form.

Thanks EdmondB for your help

Re: Dead indoor nest cam

danube — Sat, 16 Sep 2023 00:10:18 GMT

Hi EdmondB, have you been able to see a status of my case? Thanks for your help