topic Re: All video history is deleted at the end of the day! in Cameras and Doorbells

All video history is deleted at the end of the day!

Pappawheelie — Sun, 10 Sep 2023 13:28:33 GMT

All video history is deleted on its own at the end of the day in my Nest cam with floodlight, and Nest doorbell cam (battery). It used to keep videos up to 3 hrs before. I do not have Nest aware subscription.

Re: All video history is deleted at the end of the day!

MplsCustomer — Sun, 10 Sep 2023 20:22:39 GMT

@Pappawheelie

I think it would be a pretty strange malfunction for your most recent 3 hours of event video history to get cleared at the end of each day. Note that, with the newer cameras and doorbells, you get event video history only for the most recent 3 hours without a Nest Aware subscription. So, if it the most recent detected event was at 7:55 pm, you won't see any event history at all if you look at 11:00 pm.

If you had detected events at, say 9:30 pm, 10:00 pm, and 10:15 pm, I don't know what process would delete those events when 11:00 pm rolled around.

If you want to contact Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: All video history is deleted at the end of the day!

Pappawheelie — Wed, 13 Sep 2023 14:36:56 GMT

It's still getting erased every night. Support didn't help!

Re: All video history is deleted at the end of the day!

MplsCustomer — Wed, 13 Sep 2023 15:09:30 GMT

@Pappawheelie

In 2 years of watching this forum, I've never seen another report like yours.

At one time at the end of the day does your camera's history get deleted?

As I stated earlier, without a subscription you can only see history for the most recent 3 hours, so if you check your history at 12 midnight, and your most recent detected event was at 8:55 pm, you will not see any detected events.

If your camera is deleting history at a given time at night, I think only Support can help you.

Re: All video history is deleted at the end of the day!

Pappawheelie — Wed, 13 Sep 2023 16:06:19 GMT

Last night at 10pm I lost all my history except for 2 videos, when I woke up in the morning, those 2 were erased. It happens every night. I tried support but it didn't help. I did see another post where someone was having a similar problem, but it was never resolved. Is there a phone number where I can reach someone?

Re: All video history is deleted at the end of the day!

MplsCustomer — Wed, 13 Sep 2023 16:15:50 GMT

@Pappawheelie

It sounds like your doorbell's history is working as designed without a subscription.

Without a subscription, you only have access to detected events that occurred within the last 3 hours. Videos for events that occurred more than 3 hours ago roll off of your history and are deleted.

So, at 10 pm, if you could see 2 event videos, those events must have occurred between 7:00 pm and 10:00 pm. When you woke up in the morning, you can no longer see those events because they occurred between 7:00 pm and 10:00 pm, and at, say 6:00 am in the morning, more than 3 hours have passed since those events occurred. So, an event that occurred at 8:00 pm would be deleted at 11:00 pm, and an event that occurred at 9:00 pm would be deleted at 12:00 am.

That's what you get without a Nest Aware subscription.

https://support.google.com/googlenest/answer/9681538

Re: All video history is deleted at the end of the day!

Pappawheelie — Wed, 13 Sep 2023 16:28:33 GMT

Ok, so if I get a subscription, how long before everything gets deleted?

Re: All video history is deleted at the end of the day!

MplsCustomer — Wed, 13 Sep 2023 16:39:30 GMT

@Pappawheelie

The details are spelled out in the link I provided. With a "Nest Aware" subscription, you get event video history for the most recent 30 days. With a "Nest Aware Plus" subscription, you get 24/7 video history for the most recent 10 day and event video history for the most recent 60 days.

Note, however, that the battery doorbell cannot record 24/7 even if it is wired, because it always runs off of battery power:

"If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged." (https://support.google.com/googlenest/answer/11830989).

So, for the battery doorbell, you can only get event video history.

Re: All video history is deleted at the end of the day!

EmersonB — Wed, 13 Sep 2023 21:31:54 GMT

Hello everyone,

@Pappawheelie, thanks for reaching out here in the Community. Aside from what was shared above, you might want to also "Learn about price changes for Nest Aware". Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,

Emerson