topic Re: Nest doorbell warranty claim - no response in Cameras and Doorbells

Nest doorbell warranty claim - no response

James-M — Tue, 12 Sep 2023 14:36:29 GMT

I filled in the form for a warranty claim on August 11th and August 19th but have not had any response. The page said that an email had been sent, but I didn't get a case ID or anything else. It's been a month - do I just need to keep waiting?

Re: Nest doorbell warranty claim - no response

Lance_L — Tue, 12 Sep 2023 20:56:20 GMT

Hello James-M,

Thanks for reaching out to the Community.

I’m sorry to hear you’re having issues with the warranty claims you've filed. I'd like to look into this — could you fill out this form and let me know once you're done?

Keep me posted.

Best,

Lance

Re: Nest doorbell warranty claim - no response

Jenelyn_O — Thu, 14 Sep 2023 22:59:22 GMT

Hi there,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done.

I appreciate your input, Lance.

Thanks,

Jenelyn

Re: Nest doorbell warranty claim - no response

James-M — Fri, 15 Sep 2023 14:25:31 GMT

Thanks, I've now filled in that form.

Re: Nest doorbell warranty claim - no response

zoeuvre — Fri, 15 Sep 2023 15:51:44 GMT

Hey James-M,

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Cheers,

Zoe