topic Nest flood light camera blurry when light turns on in Cameras and Doorbells

Recent blurry issue here

Blurrycamgirl — Wed, 20 Sep 2023 03:40:32 GMT

When are you going to fix the issues with blurry cams!?! It just started happening here and I see people talking about this going on back in June (3+ months). TIME TO DITCH THIS CRAP AND BUY A RING SYSTEM. You arent helping us, so why should I continue to be your subscriber/customer? Guess what, I don’t have to be. Sad. Will never invest in another Nest product. You flew the coop.

Re: I need help

Blurrycamgirl — Wed, 20 Sep 2023 03:43:41 GMT

People let you know about blurry cams months ago and you have yet to fix that issue? Kind of a big one, yah?

Re: Recent blurry issue here

Agriffo13 — Wed, 20 Sep 2023 04:12:48 GMT

An update was release back in June 2023 that created a horrible whitewash effect that still hasn’t been fixed. Now when I log into mine tonight, it is extremely blurry. It seems as if the quality of service is moving in the wrong direction.

From whitewash to now blurry

Agriffo13 — Wed, 20 Sep 2023 04:26:31 GMT

An update was release back in June 2023 that created a horrible whitewash effect that still hasn’t been fixed. Now recently at night it’s been extremely blurry. It seems as if the quality of service is moving in the wrong direction. Google, can you please provide some transparency as to what is going on? A lot of us are ready to jump ship if they already haven’t. Compare the two images and it’s easy to tell. One week apart.

Re: From whitewash to now blurry

A-Swan — Wed, 20 Sep 2023 06:31:13 GMT

Hi there,

I just wasted 2 hours on chat & phone with google support for the same issue.

My floodlight camera works fine during the day but within the past week the night vision (default auto) is noticeably blurry like in your pictures. When the floodlight is on the picture is crystal clear, then I turn it off and the image is pixilated and “foggy”.

Google support is beyond useless, please update if you find a solution.

thanks

Google Nest Cam Wired (Indoor) 2nd Gen Blurry Vision

RoddyDuterte — Wed, 20 Sep 2023 14:01:41 GMT

Is there anyway we can collectively complain about this? This update to 1.69 is absolutely dangerous to home security. The camera vision/quality is now super blurry, and a thief can easily break into someone's house undetected. Who are these clowns working for Google's engineering department, they should be sacked!!

Nest Cam Image 1.69 update (20 September 2023)

timmmmyyyyy — Thu, 21 Sep 2023 08:53:51 GMT

** Edited with night shots**

Anyone else noticed an update today to their Nest Cam (battery) images? Colours seem a better and not as 'washed out'? ~~Unless I am imagining it.~~ Daytime footage is better with the update. (images attached and image on the right stairwell, has isn't as dark)

~~Will be interesting to see if it's fixed the night time colours but so far so good.~~ Would be better if we got a notification and a change log as it happens, rather than just noticing it, but there we go. (if I am missing somewhere to see this, let me know)

Not really seeing it on my doorbell (battery) just yet. .

For the night shots, the darkest was pre-updates. Whilst its darker, it was definitely more colour accurate and the video was clearer. Then it's update 1 and then today's update is the last image. Its brighter images but it's detrimental to the video quality, IMO.

Re: Nest Cam Image update (20 September 2023)

Super_paulie — Wed, 20 Sep 2023 23:56:15 GMT

Yep, they have kindly made it even worse...

Qué the "have you reset your device/moved your router closer/factory reset" support which is their answer to everything and we all know it will do nothing to help in the slightest, dragged out over about 3 weeks.

Re: Nest Cam Image update (20 September 2023)

dnest — Thu, 21 Sep 2023 04:02:24 GMT

Can confirm 1.69 on all of mine. Exposure of daytime images looks better but I also have the “Vaseline on the lens effect” for all daytime and nighttime. Absolutely terrible image quality and a marked change from a year ago. Useless in current form and it feels like a purposeful change—likely as suggested by someone else to save bandwidth and storage. Unless there is a change back to the previously good image quality, I’ll be seeking alternatives. Very disappointing,

Re: Nest Cam Image update (20 September 2023)

RoddyDuterte — Thu, 21 Sep 2023 08:30:30 GMT

This is a cost cutting measure by Google, they've reduced the resolution of the video stream. Hopefully an influencer makes a YouTube video on this matter. Disgraceful from Google.

Re: Nest Cam Image update (20 September 2023)

timmmmyyyyy — Thu, 21 Sep 2023 09:27:33 GMT

It’s very frustrating. For me, the 24/7 recording is useful just now but I need to look around. The daytime is better and I'm happy enough with it just now but the night footage is worthless. Half the FPS and quality is shocking.

1.69 Update causing too much Night Vision

crosley123 — Thu, 21 Sep 2023 17:50:09 GMT

My three (3) Nest indoor wired cameras started preferring night vision more often to its detriment as of the 1.69 software update. The cameras switch to night vision around 6pm with the lights on in the room and daylight still streaming in the windows. Nothing has changed in our home.

I've tried all the normal troubleshooting issues and it clearly appears to be the 1.69 software update. I have asked this question on-line and others are reporting the exact same issue with their Nest products.

It is so bad I am going to have to turn off my Auto option for Video and just turn night vision off.

Please inform the technical team this needs to be fixed or else my cameras will be worthless.

Edit: Contacted support and they basically said I'm the only one and pound sand.

Re: 1.69 Update causing too much Night Vision

CJDaley — Thu, 21 Sep 2023 20:24:41 GMT

I'm having the same issue with my wired doorbell after the 1.69 update. It started auto-switching to night vision even when it's still light outside (dusk hours), whereas before it would never switch over as I leave my porch light on. This has reduced the functionality because now I'm losing the color information in situations where night vision should be completely unnecessary.

Re: 1.69 Update causing too much Night Vision

Super_paulie — Thu, 21 Sep 2023 21:29:51 GMT

How can a company such as Google make so many obvious mistakes in an update? I mean it's not even complicated and testing for 5 minutes shows the issues to any and everyone, what gives?

Re: 1.69 Update causing too much Night Vision

RoddyDuterte — Fri, 22 Sep 2023 11:14:26 GMT

They're doing it on purpose to cut costs. They've basically reduced the video resolution size on the video recording/stream. This allows them to save on bandwidth/cloud costs. However, they've implemented "AI", or possibly it was just the idiot Google engineers themselves, to make up for the crappier video quality. This obviously didn't turn out well when it comes to night time video.

Re: 1.69 Update causing too much Night Vision

MichaelDean — Fri, 22 Sep 2023 14:01:37 GMT

Same issue, camera was working perfectly fine, after the update it would go into nightmode despite having lights on right above. Was forced to disable nightmode entirely as a workaround. Also, the video quality generally does not appear to be as good prior to the update.

Re: 1.69 Update causing too much Night Vision

crosley123 — Fri, 22 Sep 2023 14:14:36 GMT

What is even more frustrating is being told you are the only one reporting this when I know this is not true.

Re: 1.69 Update causing too much Night Vision

crosley123 — Fri, 22 Sep 2023 14:15:40 GMT

I agree Google is doing this to cut costs. But all it is going to do is force me to switch brands and then they will receive nothing from me. Already switched away from Pixel for the same type of problems with Google.

Re: 1.69 Update causing too much Night Vision

crosley123 — Fri, 22 Sep 2023 14:19:26 GMT

I mean, it was a rather shocking change. Perfectly fine one day, worthless the next.

Dangerous Security Update 1.69 Google Nest (2nd Gen)

RoddyDuterte — Sat, 23 Sep 2023 15:28:33 GMT

https://youtube.com/shorts/22sVeNjYV7A?si=ujbJnQOiTD4FgMGK

Please see video above for video sample which did not detect person walking on Google Nest with the new 1.69 update. A dangerous security threat which will allow thieves to break into people's homes. Well done Google!