topic Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its in Cameras and Doorbells

REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its base

wren1 — Fri, 22 Sep 2023 08:09:41 GMT

It only takes a flat edge screwdriver or key to push down into the removal slot and lift away the camera. Thats it. Is there something to use to cover this up and another layer of protection? Options welcome please.

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from i...

EdmondB — Mon, 25 Sep 2023 21:58:55 GMT

Hello wren1,

I’m sorry for the trouble this has caused you. Let me help you out. The Wasserstein Anti-Theft Mount is a simple solution to prevent your cameras from being stolen and also helps avoid damage to your camera with its anti-drop feature.

Here is a link to purchase the Wasserstein Anti-Theft Mount.

Let me know if that helps.

Best,

Edmond

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from i...

wren1 — Mon, 25 Sep 2023 22:18:54 GMT

Hi there what you have sent me is for the wrong camera. I have a doorbell nest camera. Not nest camera for the wall.

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from i...

EdmondB — Tue, 26 Sep 2023 19:37:36 GMT

Hey there,

I’m sorry about the confusion. For Nest Doorbell currently there is no available anti-theft mount in the Google Store. I'd suggest you might want to check out other 3rd-party retail stores nearby.

Let me know if you have additional questions.

Best,
Edmond

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its

Super_paulie — Wed, 27 Sep 2023 08:32:17 GMT

as if you have didnt build-in security, you can see how crazy that is. Even a key that isnt just a flat bit of metal would have been more secure surely.

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its

EmersonB — Wed, 27 Sep 2023 22:56:46 GMT

Hello everyone,

@wren1, we understand where you're coming from and we wanted to help you with this. To confirm, when did your Nest Doorbell get stolen? Were you able to file a police report? Do you still have the Nest Doorbell in your Nest app or Google Home app?

@Super_paulie, we hear you and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future.

I appreciate the help, Edmond.

Regards,

Emerson

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its

wren1 — Thu, 28 Sep 2023 14:00:41 GMT

My doorbell isn’t stolen I am trying to protect it with another layer of protection but there isn’t anything that exists. Even google using their own key would help. Not a generic slot that anyone can access.

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its

EmersonB — Thu, 28 Sep 2023 23:02:31 GMT

Hello wren1,

Thanks for getting back to us. To confirm, have you tried checking third party retail stores. You may try checking online for anti theft accessories for the Nest Doorbell.

Best,

Emerson

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its

wren1 — Fri, 29 Sep 2023 05:40:47 GMT

Hi emerson

yes I have looked around online and there isn’t anything. Hence why I have approached the makers of the product google. As Google should really have something for security.

Re: REMOVAL SLOT deter theft from lifting battery nest door cam with flat edge screwdriver from its

EmersonB — Tue, 03 Oct 2023 22:47:48 GMT

Hi wren1,

We believe in you however, the accessory that you're looking for is not available in the Google Store. Don't get us wrong. We appreciate your idea about the anti theft accessory for the Nest Camera and we would suggest you send us your feedback to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this.

Thanks,

Emerson