topic Re: No download/save or share available in the Google Home/Nest. Customer Service is non-existent. in Cameras and Doorbells

No download/save or share available in the Google Home/Nest. Customer Service is non-existent.

SLM63 — Tue, 26 Sep 2023 23:18:43 GMT

I held 2-1/2 hours today when I called Google Headquarters in CA. How do you get support from a live human being? The instructions on how to do it are not accurate because I don't have the features it mentions. I paid $80 but still can't save, download, share my video clips. Google sux.

Re: No download/save or share available in the Google Home/Nest. Customer Service is non-existent.

MplsCustomer — Wed, 27 Sep 2023 14:57:52 GMT

@SLM63

These are Google Nest's instructions for downloading clips:

https://support.google.com/googlenest/answer/9207572

If they don't work for you, you could contact Support, using the link and instructions in this post; depending on the time of day, there is usually a phone callback option, and they usually call back within minutes:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: No download/save or share available in the Google Home/Nest. Customer Service is non-existent.

EmersonB — Tue, 03 Oct 2023 22:43:36 GMT

Hello everyone,

@SLM63, thanks for reaching out here in the Community. How's it going? What was shared above is right on the spot and we wanted to know if you're able to do it?

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson