topic Re: iOS notifications disappear for Google Home cameras in Cameras and Doorbells

iOS notifications disappear for Google Home cameras

Dave_D_W — Thu, 21 Sep 2023 15:59:23 GMT

Hi,

i *think* this issue started with iOS17 beta, but even now with the RC version the problem persists.

The notifications do get sent and I’ll even see them flash up on my phone, but then they’ll just vanish, they aren’t even available when you swipe up on the lock screen to see the history.

The weird thing is, it doesn’t happen on all notifications, but I’d say at a guess 90% of them.

This happens for a battery doorbell and two battery cams, the old gen 1 indoor camera on the Nest platform is unaffected.

Any help appreciated!

App version: 3.6.104

Dave.

Re: iOS notifications disappear for Google Home cameras

MplsCustomer — Thu, 21 Sep 2023 18:49:32 GMT

@Dave_D_W

I upgraded to iOS 17 yesterday, and this does NOT seem to be happening to us on our one plugged-in battery camera (or, as you noted, on our 1st gen cameras and doorbells) on my iPhone XR or Apple Watch after several tests. To be sure of this, I changed "Display as" from "Stack" to "List" for Notifications so I could clearly see the notifications separately on my iPhone. The notifications have remained for over an hour. If I notice notifications disappearing, I will repost.

However, like other customers (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cameras-alert-sound-alert/m-p/483032), the notification sound for Google Nest camera alerts is almost inaudible (though NOT on my Apple Watch on the corresponding watchOS 10 upgrade).

I also noticed a side issue. When viewing Activity in the Google Home app, I discovered it can take several tries before the current day's activity appears under TODAY. On my first couple of tries, the app showed yesterday's events as today's events.

Re: iOS notifications disappear for Google Home cameras

Dave_D_W — Thu, 21 Sep 2023 19:27:03 GMT

Just seen that the same thing is happening on my wife’s phone too,

She pointed out that when I just got in there were no alerts, however they showed up, then disappeared! They show in the history when I view the app, something very odd going on with the Google home app for us

Re: iOS notifications disappear for Google Home cameras

daiscatmo — Thu, 21 Sep 2023 23:12:52 GMT

i’m having the same issue, and i can no longer press and hold to see the preview so now i have to open my app and wait for it to load instead of just getting a brief clip in the preview

Re: iOS notifications disappear for Google Home cameras

MplsCustomer — Thu, 21 Sep 2023 23:48:50 GMT

@daiscatmo

Curious. I didn't even know there was a press-and-hold capability to see a short preview clip without opening the app, but that's working for me on iOS 17 on an iPhone XR for notifications from the Google Home app for our battery camera and from the Google Nest app for notifications from our Nest Hello Doorbell.

Re: iOS notifications disappear for Google Home cameras

Cb56 — Fri, 22 Sep 2023 00:38:39 GMT

Not getting indoor nest camera notifications since updating to ios 17

Re: iOS notifications disappear for Google Home cameras

rmspitalnick — Fri, 22 Sep 2023 23:17:28 GMT

I upgraded from the iPhone 14 pro to the iPhone 15 pro today and the notifications do not work. I have tried the settings are exactly as they were in my iPhone 14 pro and they don’t work on the iPhone 15 pro. Any ideas??

Re: iOS notifications disappear for Google Home cameras

EmersonB — Sat, 23 Sep 2023 22:29:59 GMT

Hello everyone,

Thanks for bringing this up. It seems that this concern is for iOS users only. You may try reinstalling your Nest app and Google Home app or see the "Apple security updates and Rapid Security Responses" for more information.

I appreciate your response, MplsCustomer.

Regards,

Emerson

Re: iOS notifications disappear for Google Home cameras

Belindastville — Sun, 24 Sep 2023 17:06:55 GMT

I'm no longer able to view the video from the notification. I now have to go innthe nest app directly

Re: iOS notifications disappear for Google Home cameras

Cheatar — Mon, 25 Sep 2023 17:23:55 GMT

Same issues here with iOS 17 (disappearing notifications when locked, live preview on long-press not working).

Re: iOS notifications disappear for Google Home cameras

EmersonB — Tue, 26 Sep 2023 22:52:53 GMT

Hi folks,

I appreciate you posting here in the Community. To confirm, have you tried checking the information from the link I've shared above? Were you able to update your iOS to its updated version? have you tried reinstalling your Google Home app? Let us know your update here.

Thanks,

Emerson

Re: iOS notifications disappear for Google Home cameras

Belindastville — Wed, 27 Sep 2023 21:40:31 GMT

Hi have an android phone s21e. Do you have any suggestions for android.

Thanks

Re: iOS notifications disappear for Google Home cameras

EmersonB — Thu, 28 Sep 2023 22:58:34 GMT

Hey Belindastville,

Thanks for getting back to us. To confirm, have you tried reinstalling your Nest app? Make sure it's updated as well as your Android OS. In case you have a spare phone you may try the same thing there and check if you'll still get the same issue. Let us know how it goes.

Best,

Emerson

Re: iOS notifications disappear for Google Home cameras

tashii_dee — Fri, 29 Sep 2023 01:55:26 GMT

Hi, I tried both and now nothing is working on iPhone or watch. No notifications at all

Re: iOS notifications disappear for Google Home cameras

tashii_dee — Fri, 29 Sep 2023 01:57:12 GMT

Have you been able to fix the issue? I am having the same problem

Re: iOS notifications disappear for Google Home cameras

tashii_dee — Fri, 29 Sep 2023 01:57:35 GMT

Same here and also outdoor

Re: iOS notifications disappear for Google Home cameras

ryz0r — Mon, 02 Oct 2023 14:39:25 GMT

Issue still happening to me. Phone and app fully up to date. Already deleted and reinstalled the app.

Re: iOS notifications disappear for Google Home cameras

MplsCustomer — Mon, 02 Oct 2023 16:33:23 GMT

@ryz0r

There are a couple of different issues being reported on this thread, so it's not clear what exact issue is still happening to you. Notifications are working fine for us with iOS 17.

You could try contacting Support, using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: iOS notifications disappear for Google Home cameras

Jenelyn_O — Tue, 03 Oct 2023 21:57:36 GMT

Hello there,

@tashii_dee and @ryz0r, I just want to check if you managed to contact our support by visiting the link provided above. Please let us know if you still have questions, as we'll be willing to help.

I appreciate the input, @MplsCustomer.

Kind regards,

Jenelyn

Re: iOS notifications disappear for Google Home cameras

Wbrown — Wed, 04 Oct 2023 02:42:54 GMT

So since upgrading to new phones, neither myself or my husband can view the ‘google home’ specific cameras at all(as in our entire household indoor and out), the 1st gen nest ones work fine with the nest app still. The 2nd gen ones say they are all offline in the google home anpp after upgrading to new phones. Tried uninstalling and reinstalling google home, but nothing changed.