topic Re: Wireless doorbell in Cameras and Doorbells

Wireless doorbell

lynn4 — Thu, 21 Sep 2023 15:24:40 GMT

I have a wireless Google doorbell which has gone offline and also won't charge. Have tried the cord and a similar cord. Neither one will charge the doorbell although they both work elsewhere. Have also tried multiple charging outlets. Thinking i might need a new battery but where can I have this done? Need an authorized dealer.

Re: Wireless doorbell

MplsCustomer — Thu, 21 Sep 2023 15:49:28 GMT

@lynn4

The battery is not replaceable. Other customers in this forum have reported the same problem. You may want to try contacting Support about a warranty replacement, using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Wireless doorbell

zoeuvre — Sun, 24 Sep 2023 19:57:13 GMT

Hi folks,

@MplsCustomer, thanks for chiming in.

@lynn4, thanks for bringing this to our attention, and I'm sorry to hear about the situation. Let me take a look at this for you. A few questions:

What is the LED status of your Nest Doorbell? Often, this indicator reveals the situation. For more information about the different LED statuses, refer to Nest camera and doorbell lights and sounds.
Are you able to check the camera feed?
Did you receive any notification from the Google Home app?
Did you notice or experience any power outages recently?

Also, since you've already tried to use its own charging cable and another similar cable with no changes, I recommend you make sure there is no debris or dust in the charging port of your Nest Doorbell. Use a soft-bristled brush or compressed air to clean it out, and make sure the charging cable is properly connected to the Nest Doorbell and the charging block.

Keep us posted. We're happy to help.

Best,

Zoe

Re: Wireless doorbell

lynn4 — Fri, 29 Sep 2023 01:57:27 GMT

No, none of those things work. I looked and saw it was offline. Then I also checked and it needed to be charged. At that point is when I noticed it didn't work at all. Could not charge, no light on the dorrbell, nothing...

Re: Wireless doorbell

EmersonB — Tue, 03 Oct 2023 22:47:21 GMT

Hello everyone,

@lynn4, thanks for getting back to us. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

I appreciate your help, MplsCustomer and Zoe.

Regards,

Emerson

Re: Wireless doorbell

EmersonB — Thu, 05 Oct 2023 22:54:53 GMT

Hello lynn4,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks,
Emerson