topic Nest battery camera cannot finish set up in Cameras and Doorbells

Nest battery camera cannot finish set up

U2justin — Tue, 03 Oct 2023 22:47:59 GMT

I have a battery nest camera that used to work and I used successfully with my google app, but for some reason I cannot get it to connect and go through the set up again. It says the set up fails. I don’t know what to do.

I was having wifi issues at the time it suddenly stopped working, but those have been fixed so I don’t know what is causing the problem now.

Re: Nest battery camera cannot finish set up

MplsCustomer — Wed, 04 Oct 2023 15:49:36 GMT

@U2justin

Did you change your Wi-Fi network name (SSID) and/or password when you fixed your Wi-Fi issues? If so, you'll need to do a factory reset of your camera (https://support.google.com/googlenest/answer/9252162).

You might still have issues; some customers report problems if they didn't first remove their Google Nest device from the Google Home app while still on the old Wi-Fi network.

Re: Nest battery camera cannot finish set up

U2justin — Fri, 06 Oct 2023 12:08:43 GMT

A total reset was needed (12 second hold down of power button) as well as resetting my wifi extender. Thanks for the help!

Re: Nest battery camera cannot finish set up

EmersonB — Tue, 10 Oct 2023 22:28:36 GMT

Hi everyone,

@U2justin, thanks for reaching out here in the Community and for updating us about your issue. I just wanted to make sure that everything is all good here. After resetting your Nest Cameras and Wi-Fi extenders, are they all working now?

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson