topic Re: Home app says We're having trouble loading data for your home. Wont connect camera in Cameras and Doorbells

Home app says We're having trouble loading data for your home. Wont connect camera

Benols0301 — Wed, 27 Sep 2023 00:58:42 GMT

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Benols0301 — Wed, 27 Sep 2023 01:02:25 GMT

Help ?

Re: Home app says We're having trouble loading data for your home. Wont connect camera

MplsCustomer — Wed, 27 Sep 2023 14:55:17 GMT

@Benols0301

You could contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: Home app says We're having trouble loading data for your home. Wont connect camera

TorS — Thu, 28 Sep 2023 12:37:13 GMT

Did you manage to fix the problem? I am encountering the same, any help would be gratefully received!

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Benols0301 — Thu, 28 Sep 2023 12:48:01 GMT

Yes I believe I had to make sure I held the reset button the whole time it shut down and turned back on

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Jdawgg7299 — Thu, 28 Sep 2023 16:40:07 GMT

Hey how did you fix this

Re: Home app says We're having trouble loading data for your home. Wont connect camera

brandontksmith — Thu, 28 Sep 2023 17:13:36 GMT

I am having the same problem. Is Google having issues?

Re: Home app says We're having trouble loading data for your home. Wont connect camera

AH21 — Thu, 28 Sep 2023 20:42:43 GMT

I am also having this issue!

Re: Home app says We're having trouble loading data for your home. Wont connect camera

GoBills716 — Thu, 28 Sep 2023 23:00:37 GMT

I am as well … I get this error immediately after trying to connect a Nest Cam to google home ios app. I tried unplugging the nest cam, doing the factory reset, nothing works

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Cableguy24 — Fri, 29 Sep 2023 01:22:15 GMT

I’m having issues getting anything to work and it was all working fine until today. Frustrating

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Jlopez1 — Fri, 29 Sep 2023 02:07:15 GMT

Same issue with a Google nest thermostat that was working fine yesterday

Re: Home app says We're having trouble loading data for your home. Wont connect camera

mmmmmm — Fri, 29 Sep 2023 02:16:23 GMT

Having this same problem. Really frustrating google…….

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Stebo613 — Fri, 29 Sep 2023 02:48:34 GMT

Same issue. Same message anyone with a solution? It doesn’t ask for my WiFi which is think is the issue and there’s no place to enter or add a network..

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Bennprecious — Fri, 29 Sep 2023 04:46:43 GMT

This looks like a wider issue - following as I’m having the same issue trying to setup brand new on Google Mesh Wifi

Re: Home app says We're having trouble loading data for your home. Wont connect camera

GoBills716 — Fri, 29 Sep 2023 10:07:14 GMT

this did eventually work for me later yesterday. Only thing I changed was moving into a different room. Not sure why that would affect BlueTooth. But maybe something was fixed on google’s end.

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Lance_L — Sat, 30 Sep 2023 22:21:54 GMT

Hello everyone.

I’m sorry to hear that you’re having issues with this. I appreciate you all flagging this in the Community.

Can you submit a feedback report from the app so we can let the right people know?

Feel free to reach out if you have any other questions.

Thanks for the help, MplsCustomer.

Best,

Lance

Re: Home app says We're having trouble loading data for your home. Wont connect camera

RAHH — Wed, 04 Oct 2023 00:34:02 GMT

Any one have an answer ??

Re: Home app says We're having trouble loading data for your home. Wont connect camera

RAHH — Wed, 04 Oct 2023 00:35:12 GMT

Anyone have a solution??

Re: Home app says We're having trouble loading data for your home. Wont connect camera

GoBills716 — Wed, 04 Oct 2023 01:32:26 GMT

Not sure if you saw above. I tried in a different location (different room) and it did work. That doesn’t make any sense to me, but maybe there was some sort of RF interference or something. Worth a try

Re: Home app says We're having trouble loading data for your home. Wont connect camera

Lance_L — Wed, 04 Oct 2023 02:27:44 GMT

Hey everyone,

@RAHH, thanks for reporting to the Community. We're currently investigating this issue. Have you seen GoBills716 and Benols0301’s responses above? If yes, how was it?

You can check out this guide to help you troubleshoot connecting to the app during setup. If the issue persists, please send a feedback report using the link I shared above.

I appreciate you sharing your resolution, GoBills716 and Benols0301.

Keep me posted.

Regards,

Lance