topic Re: DROP CAM Replacement in Cameras and Doorbells

DROP CAM Replacement

JMOC — Fri, 08 Sep 2023 19:11:43 GMT

So, no more drop cams. I don't ever remember getting an offer to replace, I searched to no avail. SO -- is that the only way to tell if i am eligible for a replacement? whether i am or not -- i can't seem to find out what product is recommended to replace the drop cam?

Re: DROP CAM Replacement

EdmondB — Sat, 09 Sep 2023 00:49:26 GMT

Hello JMOC,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

Re: DROP CAM Replacement

tmitch2315 — Sun, 10 Sep 2023 15:55:13 GMT

I have the same problem. No email.

Re: DROP CAM Replacement

Jenelyn_O — Sun, 10 Sep 2023 19:24:02 GMT

Hi folks,

@tmitch2315, I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

@JMOC, please fill out the form. Let us know once done.

I appreciate your input, Edmond.

Regards,

Jenelyn

Re: DROP CAM Replacement

Schuckan — Mon, 11 Sep 2023 02:34:17 GMT

I contacted google just now, asked about how I get a replacement for my drop cam pro. They wrote back the typical bla bla, like that my camera needed to be active some time back in May to be able to get a free replacement and they mentioned that I got a email about how to get a replacement. Well, I tried to write back, telling them that my camera is running with a subscription 24/7 since almost a decade now and that I can’t find the mail they mentioned, but the mail I wrote back to them came back, saying email unknown. What a nonsense. Are those guys amateurs? My gosh, I am going to ditch that google nonsense and get me a gun and a telescope to protect my place

Re: DROP CAM Replacement

JMOC — Mon, 11 Sep 2023 13:31:14 GMT

let me know what product you choose to replace.

Re: DROP CAM Replacement

Jenelyn_O — Wed, 13 Sep 2023 21:06:00 GMT

Hi there,

@Schuckan, I'm sorry for the trouble. The reason why the message you sent bounced back is because you manually type the email address of the support. For the representative to receive your message, you have to reply back to the email they sent to you. If you manually type the email address of the support, it might be delivered to a different department or person, that's also the reason why your message wouldn't go through. If ever you find the email or case number, please feel free to share it with us, as we'll be willing to help.

@JMOC, were you able to fill out the form?

Thanks,

Jenelyn

Re: DROP CAM Replacement

JMOC — Thu, 21 Sep 2023 05:36:52 GMT

I have a simple question— what camera is recommended for replacement? I can’t find any email that I’m eligible for a free one BUT what should I get in its place???????

Re: DROP CAM Replacement

EmersonB — Thu, 21 Sep 2023 14:50:17 GMT

Hi everyone,

@JMOC, apologies for the delay in answering your question. What we offer for the replacement is the Nest Camera (indoor, wired 2nd gen). To learn more, you may visit our Google Store website to check our Nest Camera (indoor, wired) 2nd gen.

I appreciate your help, Edmond and Jenelyn.

Best,

Emerson

Re: DROP CAM Replacement

njphil — Thu, 21 Sep 2023 14:59:04 GMT

i am having the same problem, never saw redemption code to replace drop cam

Re: DROP CAM Replacement

EmersonB — Thu, 21 Sep 2023 22:53:38 GMT

Hello njphil,

Thanks for bringing this up. We would recommend you to fill out our Contact us form so that our support team will check their options to help you out.

Regards,

Emerson

Re: DROP CAM Replacement

Schuckan — Fri, 22 Sep 2023 19:07:06 GMT

Those guys at google are just useless. When they saw one post here from me, they wrote a mail, asked a question and said I should write them back. Well, I wrote back but the mail bounced back, saying address unknown. Yeah right. What a bunch of idiots

Re: DROP CAM Replacement

EmersonB — Sat, 23 Sep 2023 22:25:05 GMT

Hi Schuckan,

We hear you and this is not the experience we want you to have. Let's see what we can do here. Kindly share your case ID here so that we could take a closer look.

Best,

Emerson

Re: DROP CAM Replacement

Schuckan — Sat, 23 Sep 2023 23:27:20 GMT

I wrote everything already twice. Not sure what else do you need? I mean, my cam is obsolete in April and I asked about a free replacement. So, just send me the link where I can get one, that’s it. Isn’t too complicated? 🤷🏼‍♂️

Re: DROP CAM Replacement

EmersonB — Wed, 27 Sep 2023 22:50:59 GMT

Hello Schuckan

We wanted to know what happened to your interaction with the support that emailed you about your concern so that we can take the necessary action. To confirm, did you use your same email address when you contacted us before? Just a reminder, when you reply from our email you don't need to type in our email address manually because you'll not be able to send it. All you have to do is to reply to the same email.

Best,

Emerson

Re: DROP CAM Replacement

Janeenralph — Thu, 28 Sep 2023 03:55:13 GMT

I never received an email about replacement cameras for my dropcam. Have been trying to get a human for over a month and can't seem to get help! Please contact me at #

Re: DROP CAM Replacement

EmersonB — Thu, 28 Sep 2023 22:54:25 GMT

Hey Janeenralph,

Thanks for reaching out. I understand where you're coming from. No worries! I'm glad to help you out. I've checked our system and we already got your form. While we can't make phone calls here in the Community, our support team will send you an email to assist you with your concern.

Regards,

Emerson

Re: DROP CAM Replacement

Barrilles — Sat, 30 Sep 2023 14:42:49 GMT

Jenelyn - I have filled out the ‘form’.

Re: DROP CAM Replacement

JMOC — Sat, 30 Sep 2023 15:11:09 GMT

Can you confirm you got my form?

Re: DROP CAM Replacement

Schuckan — Sun, 01 Oct 2023 15:47:06 GMT

what form? 🤷🏼‍♂️