topic Nest hub screen turns black when streaming camera in Cameras and Doorbells

Nest hub screen turns black when streaming camera

avarshine89 — Fri, 06 Oct 2023 09:51:51 GMT

We have an indoor nest camera installed in the nursery room and Nest hub on my nightstand which streams that camera and it was fine till recently. But now I wake up to black screen. But when I stream it on my phone, camera is working fine. Don't understand this issue and how to fix it. WiFi is working fine, camera is working fine. Is it the hub? What is the resolution? Both camera and the hub are pretty new.

Re: Nest hub screen turns black when streaming camera

Mistered — Mon, 16 Oct 2023 00:16:50 GMT

Several people have reported the same issue.
see https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Blackscreen-during-live-feeds-on-the-hub/m-p/488106#M86070

A workaround is to view the stream from the Home App. It may restart the stream in the hub (though it may not persist).

Re: Nest hub screen turns black when streaming camera

Princesss — Tue, 17 Oct 2023 17:32:31 GMT

Hello folks,

Thanks for visiting the Community.

@Mistered, I appreciate you chiming in to this thread.

@avarshine89, sorry to hear about this. I agree with what was mentioned in the previous post. However, if it doesn't work with restarting the Nest Hub, could you please provide us a short video clip showing the exact display you're getting every time you try to steam your camera? We'd like to check on this further to see what steps we could try.

Looking forward to your response.

Best,

Princess

Re: Nest hub screen turns black when streaming camera

glgl66 — Fri, 03 Nov 2023 03:08:24 GMT

@Princesss Experiencing the same issues with the same equipment, if you’re unable to receive an example from OP, I can send you one.

Re: Nest hub screen turns black when streaming camera

Adoom — Wed, 29 Nov 2023 02:24:51 GMT

I’m having the same issues. Was working fine for months. Now it’s borderline useless. This is obviously due to a bad software update from Google. If it’s working on the phone then the camera and steaming is working fine. Would love a factory reset option or a manual software update option so I can turn it off.

if it ain’t broke, don’t fix it.

Re: Nest hub screen turns black when streaming camera

Blackpudding — Sat, 23 Dec 2023 14:01:17 GMT

Same issue

Nest hub Max viewing a Google Nest Indoor Camera

Yet an iPad mini running the Google home app can view the feed for 24 hours with no issues

Re: Nest hub screen turns black when streaming camera

Ignatz61 — Thu, 28 Dec 2023 19:03:54 GMT

Having the same issue. Screen goes black after a few minutes. Trying to use as a communication link between house and barn. It worked for a few months but not anymore. Starting to look for alternative devices.

Re: Nest hub screen turns black when streaming camera

Mistered — Thu, 04 Jan 2024 05:01:13 GMT

Anything that runs the Home app will work. I use iPads, a Lenovo Tab M8 and my Galaxy phone.

Re: Nest hub screen turns black when streaming camera

Blackpudding — Thu, 04 Jan 2024 08:45:41 GMT

How disappointing you need to use non Google hardware to get a reliable view of the feeds

Re: Nest hub screen turns black when streaming camera

sstrufing — Tue, 23 Jan 2024 00:07:32 GMT

I'm having the same issue. Camera shows up fine on one hub but not the other and always works on my phone. Just shows a black screen and plays audio. All products are less than a year old and used to work without this problem.

Re: Nest hub screen turns black when streaming camera

MrRobot79 — Tue, 23 Jan 2024 19:48:23 GMT

Im having the same issues. Had it for about 1 year now. I have done ALOT of testing and tried different approaches to find a cause. I have a setup with 5 generation 1 hubs and 4 cameras. This issue is present on all hubs with all cameras (indoor and outdoor).

First I upgraded my wifi to Orbi Wifi 6 Mesh and now have great signal and speed. So its not the network.

I have tried reseting all devices, deleted them, re-installed and so on. Without any luck.

What I have figured out, which is quite interesting, is that when the issue happens (the camera live feed goes black while watching on any hub), you can re-establish the live feed on the hub by going into the specific camera live view on the home app on any other device, like your phone.

However, this does not fix it permanently. But if you do this 3-4-5 times (enter, exit, enter and exit) on the specific camera via home app on your phone, the feed seems to become stable on the hub for some reason.

Sometimes rebooting the hub also helps, but not always.

These products are pretty much useless until these issues are fixed. So I hope there is a solution coming soon.

Re: Nest hub screen turns black when streaming camera

Blackpudding — Tue, 23 Jan 2024 20:04:36 GMT

I'm going to imagine the fix will be purchasing new gen hardware that uses bard .. not hopeful of great support

Re: Nest hub screen turns black when streaming camera

MrRobot79 — Wed, 24 Jan 2024 00:42:07 GMT

I guess so. But before doing that...are we sure there are not the same issues here?

Re: Nest hub screen turns black when streaming camera

j9azores — Sat, 27 Jan 2024 15:56:25 GMT

I bought my parents a nest hub for Christmas and every time we try calling them or them us, their screen is black and we also can't see them. Unplugging/plugging back in fixes it, but it's incredibly frustrating that they have to do this, especially with a brand new device.

Re: Nest hub screen turns black when streaming camera

Blackpudding — Sat, 27 Jan 2024 16:09:08 GMT

Probably not. Googles attention to detail is lacking. Too big a portfolio of things, not enough focus

Re: Nest hub screen turns black when streaming camera

daveometrod — Sun, 28 Jan 2024 16:30:52 GMT

Nest hub max will reliably stream my nest hello doorbell cam wired. but my nest cam wired and nest doorbell wired? forget it.

Restart Wi-Fi and it works for a short while. Don't suppose it has something to do with the new versus old interface?

Google device doesn't work with google device? Priceless, literally priceless. But priceless(free) isn't what I paid.

Yes, it works reliably on my apple iPhone. But I bought the hub max for that purpose.

Re: Nest hub screen turns black when streaming camera

daveometrod — Tue, 06 Feb 2024 15:42:15 GMT

so if I use my APPLE IPHONE and turn cameras off and back on...

I can then view the cameras with nest hub max for a short, very short, time.

I get the feeling google isn't even trying to figure out what change they made that screwed this up.