topic Re: Drop Cam Replacement Offer? in Cameras and Doorbells

Drop Cam Replacement Offer?

Wtped — Tue, 10 Oct 2023 18:33:23 GMT

I have 3 Drop Cams HDs, 1 Nest-cams, 1 Drop Cam PRO- 5 total Cameras all with the subscription recording. I only received an offer for 1 replacement cam for when these go dead April 2024. Is that all I’m offered?

thanks

Re: Drop Cam Replacement Offer?

ReginaS — Tue, 10 Oct 2023 20:48:32 GMT

Hello Wtped,

Thanks for reaching out to the Google Nest Community.

I’d be happy to look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. Let me know once you’re done.

Cheers,
Regina

Re: Drop Cam Replacement Offer?

ReginaS — Fri, 13 Oct 2023 00:45:25 GMT

Hi there,

We have not received your form. Please respond to this thread once you have completed it.

Best,
Regina

Re: Drop Cam Replacement Offer?

Wtped — Fri, 13 Oct 2023 00:47:40 GMT

It’s completed

Re: Drop Cam Replacement Offer?

ReginaS — Fri, 13 Oct 2023 01:27:02 GMT

Hey there,

Cool! We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Kind regards
Regina

Re: Drop Cam Replacement Offer?

Wtped — Tue, 17 Oct 2023 14:38:39 GMT

Was a response sent yet?

Thanks

Re: Drop Cam Replacement Offer?

EdmondB — Wed, 18 Oct 2023 21:04:14 GMT

Hey Wtped,

Our support team sent you an email about some requirements for the replacement of your dropcam.

Let me know if you need further help.

Best,
Edmond

Re: Drop Cam Replacement Offer?

tmitch2315 — Sat, 28 Oct 2023 15:45:01 GMT

What do I need to do to get replacement offer for my dropcampro? email is #

Re: Drop Cam Replacement Offer?

Lance_L — Sun, 29 Oct 2023 00:39:51 GMT

Hello everyone.

@tmitch2315, good question. Please check your inbox, spam, or junk folder for an email from the Google Nest Customer Care Team with the subject “Your Google Support Inquiry: 7-4359000034884.” Just reply to that email with the requested information so the support team can help you further.

@Wtped, the support team has sent an email on how to redeem the replacement Nest camera. Let’s continue through that channel.

Reach out if you have any questions.

I appreciate your help, Regina and Edmond.

Regards,

Lance