topic Re: Lost Hex Security Screw in Cameras and Doorbells

Lost Hex Security Screw

Forcepath — Tue, 10 Oct 2023 23:39:47 GMT

Hello, I've lost my Hex Screw for the Nest Doorbell (2nd Gen, Wired). There was a replacement screw in the package but it doesn't seem to fit, I've been unable to find a way to get a replacement via googling so I was hoping I could get some help here?

Re: Lost Hex Security Screw

Lance_L — Wed, 11 Oct 2023 00:01:27 GMT

Hello Forcepath,

Thanks for reaching out to the Community.

I’m sorry to hear that you’re having issues with the Nest doorbell. I’d be happy to help you with this.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

Re: Lost Hex Security Screw

Forcepath — Wed, 11 Oct 2023 00:05:20 GMT

OK, Done.

Re: Lost Hex Security Screw

Lance_L — Wed, 11 Oct 2023 00:41:49 GMT

Hey Forcepath,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Regards,

Lance