topic Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace in Cameras and Doorbells

Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replacement

CindySue — Fri, 13 Oct 2023 04:29:55 GMT

Hello!

I contacted nest support and was told an escalated ticket is open. Our doorbell all of a sudden stopped working/no power/is offline and it is pretty warm to the touch. I need a replacement sent as this product is 6 months old and is under the 1 year warranty.

Thank you,

Cindy

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need repl...

EmersonB — Fri, 13 Oct 2023 19:10:51 GMT

Hello CindySue,

Thanks for reaching out here in the Community. We understand your concern and we wanted to help you with this. To know more about this issue, please share your case ID here so that we can take a better look at what's happening in your issue.

Best,
Emerson

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need repl...

CindySue — Sat, 14 Oct 2023 03:40:08 GMT

Hi Emerson,

I was not told of a case number. What else can I provide or is there a way to chat privately and I can provide more personal details to look up our account?

Thank You,

Cindy

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need repl...

EmersonB — Sat, 14 Oct 2023 22:38:49 GMT

Hi CindySue,

Thanks for getting back to us with your update. To confirm, how did you contact Nest support before? We can support you here in the Community and perform the steps needed for your concern. If you still want to reach our support team you may contact them through our Contact Us webpage.

Let us know your update here.

Regards,

Emerson

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace

CindySue — Sat, 14 Oct 2023 23:16:46 GMT

Hi Emerson!

I was provided a case today 2-3620000035313. I also completed information for the replacement.

Thanks,

Cindy

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace

Jenelyn_O — Sun, 15 Oct 2023 20:35:24 GMT

Hi folks,

Chiming in — thanks for providing the information they've asked via email. They are working on it. Please bear with us, wait for their response, and continue the conversation there.

I appreciate the help, Emerson.

Cheers,

Jenelyn

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace

CindySue — Wed, 18 Oct 2023 14:22:09 GMT

Hi Emerson & Jenelyn,

Could you please take a look at my ticket? I haven’t heard anything in several days and we need a replacement shipped ASAP!

Thank you!

Cindy

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace

EdmondB — Thu, 19 Oct 2023 00:42:11 GMT

Hey Cindysue,

We will follow up on your case with our support team to see what the status of your case is. Please let us know if you have additional questions.

Regards,
Edmond

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace

CindySue — Mon, 23 Oct 2023 14:39:50 GMT

Hello EdmondB,

I have still not heard anything on my ticket. Why is it taking so long to ship a replacement? Our purchase of the doorbell was in late March and we are well within the guaranteed 1 year warranty.

Cindy

Re: Nest doorbell stopped powering on and is hot to the touch. It's only 6 months old - need replace

EdmondB — Wed, 25 Oct 2023 02:08:22 GMT

Hi there!

Sorry for the late response. Our support team has already sent you an email about the replacement order. Please let us know if you have additional questions.

Best,
Edmond