topic Re: Nest cameras and doorbell have no audio on Android in Cameras and Doorbells

Nest cameras and doorbell have no audio on Android

Jamesy — Sat, 07 Oct 2023 09:32:59 GMT

I have Nest cameras and doorbell. I watch through multiple mediums like my phone and tablet through the HOME APP. I've never had any issues with the audio.

However my android recently got updated as did Google HOMEAPP and now I can't hear audio when I'm watching video or doorbell.

I've been in the nest setting to make sure microphone was on. It is. I also checked and rebooted my phone and cameras and couldn't find any resolution.

Please help

Nest Camera Live Audio Cuts Out

bmeyerkc — Tue, 19 Sep 2023 14:28:48 GMT

When viewing my nest cameras via the home app, the live audio cuts out almost immediate. It use to work no issues, I have noticed this in the recent months. Hoping it would resolve on it own, if I download the video, the playback has full audio, its just during live viewing sessions I can't hear.

Re: Nest cameras and doorbell have no audio on Android

RaddyRanjan — Sat, 07 Oct 2023 10:52:15 GMT

I have the same problem, I can't hear anything when I'm watching live and recorded

Re: Nest cameras and doorbell have no audio on Android

Kclepper — Sun, 08 Oct 2023 04:16:33 GMT

I'm having the same issue when watching live. I can hear when playing back a recorded event, just not during live. My husband has an iPhone and doesn't have this problem.

Re: Nest cameras and doorbell have no audio on Android

EmptyNester — Sun, 08 Oct 2023 19:31:44 GMT

If you search back thru this forum you will see a number of people have had this same issue. You may find some answers there. You can also open a support ticked (link below) and answer the questions and you will be able to speak with an actual Google Nest support person and see if they can get you going. If they do please report back here and let everyone know how it got solved.

https://support.google.com/googlenest/gethelp

Re: Nest cameras and doorbell have no audio on Android

Jamesy — Sun, 08 Oct 2023 23:33:05 GMT

I have seen the other posts and saw no answers. I believe it needs Google Home developers to update their app to the new version(s) of Android that come out

Re: Nest cameras and doorbell have no audio on Android

Jamesy — Sun, 08 Oct 2023 23:37:08 GMT

Google Help / Support is poor on this matter

Playback & Live only coming out of earpiece

StevenFW — Tue, 10 Oct 2023 01:12:11 GMT

I have an issue when playing back recorded clips or watching live on the Google Home app. The audio is super quiet and only plays out of my earpiece speaker, and not my bottom firing speaker. If I'm using headphones it's load or if I download the video to my gallery, it's fine and plays loud through my bottom speaker as well. But when trying to talk to someone through my doorbell if I'm not home or something, it's super quiet and I can't hear them. When listening back to recorded clip, I pretty much have to put my ear to my phone to hear it and I can't watch it at the same time. The app is updated, all the sound settings is to the max, microphone settings on the camera is to the max, I have a good working camera (I know this because I had a camera that stopped working and got a new replacement recently). It seems like the app has a problem where it acts as if I'm in a phone call when I'm listening to recorded clips or watching live and just plays out of my earpiece speaker. I have a Samsung Galaxy S9 so it's not like I have some bad phone or anything. Anyone else have this problem and know how to fix it?

FYI, all permissions have been triple checked to ensure they have all been “ALLOWED”. Microphone has been reviewed over ten times to ensure permissions reflect Allowed.

Google camera live sound not working.

1in1class — Tue, 10 Oct 2023 15:13:43 GMT

When viewing live camera I have no sound. When viewing play back on the video the sound kicks on halfway through the video. Had Google nest cameras for a while and never had these issues. I've made sure all microphones are on.. the access is granted. This just started.

Re: Playback & Live only coming out of earpiece

1in1class — Tue, 10 Oct 2023 15:20:09 GMT

Having same issue but can't hear it with the earbuds either. Live audio stoped working. Never had this issue before. Tried everything, thinking it might be bluetooth but it's not, still have no audio. Only when viewing play back the audio kicks on half way through.

Re: Nest cameras and doorbell have no audio on Android

1in1class — Tue, 10 Oct 2023 16:29:15 GMT

Having same issue with live video audio not working.

Re: Google camera live sound not working.

1in1class — Tue, 10 Oct 2023 16:48:52 GMT

Can we get some help on this. It looks like it's happening to many people with Android.

Re: Nest cameras and doorbell have no audio on Android

EmptyNester — Tue, 10 Oct 2023 17:36:51 GMT

The best thing is to open a support ticket with the above link and see if they can help. short of that you can also use the FEEDBACK option in the APP to report the problem.

Re: Nest cameras and doorbell have no audio on Android

1in1class — Tue, 10 Oct 2023 18:04:16 GMT

Just left feedback, this just started happening. Got to be an update soon to fix this. Seems it's happening with a lot of people and tried just about everything suggested and still no audio with live video.

Re: Google camera live sound not working.

manijah95 — Tue, 10 Oct 2023 18:28:09 GMT

Yes this is happening to me as well

Re: Nest cameras and doorbell have no audio on Android

EmptyNester — Tue, 10 Oct 2023 20:45:37 GMT

Great you left feedback. But I still think it is worth it to open a support ticket which will let you talk to a google tech person....

here is the link

https://support.google.com/googlenest/gethelp

Re: Google camera live sound not working.

1in1class — Tue, 10 Oct 2023 21:12:52 GMT

Has anyone got any feedback or results in fixing this?

Re: Google camera live sound not working.

Muneco803 — Tue, 10 Oct 2023 21:27:14 GMT

My issue is the audio comes out through the phones ear piece and not the speaker phone.

Google nest doorbell plays audio on ear piece only, i want it in speaker phone

Muneco803 — Tue, 10 Oct 2023 21:31:42 GMT

As the subject says, how do I get audio from the speaker phone when I talk to someone or listen at history events? Sounds only goes to earpiece like a phone call.

Re: Google camera live sound not working.

1in1class — Tue, 10 Oct 2023 21:51:52 GMT

Has anyone reached out to Google? Did open a feedback forum but haven't did a call.