topic Re: Google Nest 2nd Gen wired doorbell install in Cameras and Doorbells

Google Nest 2nd Gen wired doorbell install

Brian_Y — Mon, 16 Oct 2023 02:04:28 GMT

I have a Netgear RBR750 mesh router with one satellite. I am trying to install a Google Nest 2nd Gen "wired" doorbell. The Google Home App does not find the device. When I scan the QR code, it brings me to the Nest Home App to install. The Nest Apps then tell me to use the Google Home App. I then enter the the six-character code and it tries to install a Google Nest 2nd Gen "battery" doorbell and fails. I have tried to install two different Google Nest 2nd Gen "wired" doorbells with the same result. Is my router blocking the device?

Re: Google Nest 2nd Gen wired doorbell install

David_K — Mon, 16 Oct 2023 13:39:12 GMT

What colour is the LED on the doorbell? The status light should pulse blue when the doorbell is ready to setup. If the Home app doesn't find your doorbell, it should prompt you to select a device. Are you selecting "Nest Doorbell (wired, 2nd gen)" as the device? It sounds as though you might be picking a device that must be setup in the Nest app, hence the redirection.

Re: Google Nest 2nd Gen wired doorbell install

Brian_Y — Mon, 16 Oct 2023 17:41:31 GMT

Hello,

When it's connected, the light does not pulse blue. It's a solid blue. When I search for device in the Google Home app, it does not find it. I then scan the QR code behind the device and the only device that is listed is the Google Nest 2nd Gen "battery" doorbell. When I choose that one, it fails. When I enter the 6-character code below the QR code, the same thing happens.

Question: Does a solid blue light signify that a connection to a network has already been established?

Thanks for your time,

Re: Google Nest 2nd Gen wired doorbell install

Brian_Y — Mon, 16 Oct 2023 18:12:05 GMT

Hello Again,

Also, is it possible that the device might connect to another Wi-Fi network? I have two separate Wi-Fi routers my my house.

Thanks

Re: Google Nest 2nd Gen wired doorbell install

Brian_Y — Mon, 16 Oct 2023 18:46:35 GMT

Hello,

Nevermind, that was a silly suggestion. The doorbell just doesn't show up when searching for a device.

Re: Google Nest 2nd Gen wired doorbell install

David_K — Mon, 16 Oct 2023 19:44:52 GMT

I'm not sure solid blue is possible. Could it instead be one of the statuses listed here?

Nest camera and doorbell lights and sounds - Google Nest Help

You select the Wi-Fi network during setup, but it sounds like you're not even getting that far.

Perhaps try resetting the doorbell and retrying setup:

Restart or factory reset Nest camera or doorbell - Google Nest Help

Before you retry setup, refer to the manual or documentation that came with your Wi-Fi router or consult the manufacturer’s support website to check the following settings on your router are set correctly.

Enable:

Universal Plug and Play (UPnP)
Multicast
Internet Group Management Protocol (IGMP)

Disable:

AP/client isolation
Virtual private networks (VPNs)
Proxy servers
Internet Group Management Protocol (IGMP) Proxy
MAC Address Filtering

Re: Google Nest 2nd Gen wired doorbell install

Brian_Y — Mon, 16 Oct 2023 23:47:18 GMT

I believe I have found the issue. I have an older version of the Google Home app. The reason that the 2nd Gen Wired Doorbell was not found is because the device is not listed in the older app. 😳

I will try it again tomorrow but I think it will work.

You can close this conversation. Thanks,

Re: Google Nest 2nd Gen wired doorbell install

David_K — Tue, 17 Oct 2023 10:26:00 GMT

Glad you were able to track down the cause. Let us know how it goes!

Re: Google Nest 2nd Gen wired doorbell install

Brian_Y — Thu, 19 Oct 2023 00:16:44 GMT

Success! Once I had the updated version of the Google Home App. It was easy. So, the lesson is that if the product is not found in the App. Check for updates.

Thanks.