topic Re: Nest Doorbell - there was a problem connecting to the camera stream in Cameras and Doorbells

Nest Doorbell - there was a problem connecting to the camera stream

NordikMom12 — Thu, 28 Oct 2021 15:41:22 GMT

In the Google Home App for iOS and the Nest app , I am able to view live activity, but if I pull up full history and try to open a clip I get the message “there was a problem connecting to the camera stream” Do I have to subscribe to nest aware to see the clips?

Re: Nest Doorbell - there was a problem connecting to the camera stream

lioreldad — Thu, 28 Oct 2021 19:27:31 GMT

I'm having the same problem too.

Re: Nest Doorbell - there was a problem connecting to the camera stream

VSinTPA — Fri, 29 Oct 2021 16:14:52 GMT

I also have this problem.

Re: Nest Doorbell - there was a problem connecting to the camera stream

Abrizzolara — Sat, 30 Oct 2021 15:02:02 GMT

I am also having the same problem

Re: Nest Doorbell - there was a problem connecting to the camera stream

VSinTPA — Sun, 31 Oct 2021 05:08:44 GMT

I am also having this issue.

Re: Nest Doorbell - there was a problem connecting to the camera stream

Alexa — Mon, 01 Nov 2021 12:15:59 GMT

I am having this issue too. From what I have found so far, it appears to be an issue with cloud services. The videos are being uploaded, but not processed. In other words, the cameras are doing their job, but nest isn’t.

Re: Nest Doorbell - there was a problem connecting to the camera stream

lioreldad — Mon, 01 Nov 2021 13:19:51 GMT

It looks like you need a Nest Aware subscription. My device works now and I have all the features available.

Re: Nest Doorbell - there was a problem connecting to the camera stream

NordikMom12 — Wed, 03 Nov 2021 01:33:30 GMT

At least we know it isn’t user error. LOL Hopefully they can get the bug fixed.

Re: Nest Doorbell - there was a problem connecting to the camera stream

NordikMom12 — Wed, 03 Nov 2021 01:37:48 GMT

Of course you have to pay to see clips. Nothing is complimentary. Thank you for your response.

Re: Nest Doorbell - there was a problem connecting to the camera stream

Maxxim00 — Wed, 03 Nov 2021 02:52:22 GMT

I am having this issue too and never got a response that helped fix it.

Re: Nest Doorbell - there was a problem connecting to the camera stream

Brad — Wed, 03 Nov 2021 17:05:03 GMT

Hey there, folks.

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Doorbell - there was a problem connecting to the camera stream

Maxxim00 — Wed, 03 Nov 2021 20:46:56 GMT

In the past the image was available with no subscription, and the clips required a subscription. Are you saying now both require a subscription?

Re: Nest Doorbell - there was a problem connecting to the camera stream

Gazza09 — Thu, 18 Nov 2021 18:49:22 GMT

Having the same issues and I have a nest aware subscription.