https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Backplate-for-nest-hello-top-tab-broken-how-to-get-replacement/m-p/46701#M8804 <P>The aluminum backplate that attaches to my brand new nest hello doorbell is broken and the top tab appears to be damage. &nbsp; The doorbell itself it not held securely, so I need to get a replacement. &nbsp; I can find anywhere that this can be ordered? &nbsp; &nbsp;Can anyone direct me to how to resolve? &nbsp; This is a brand new unit, which has been installed for less than two weeks. &nbsp;&nbsp;<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2B7115DD-77C2-4C0D-86FC-7C92F7AA66ED.jpeg" style="width: 400px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/2361i4C12CE695FC62E35/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="2B7115DD-77C2-4C0D-86FC-7C92F7AA66ED.jpeg" alt="2B7115DD-77C2-4C0D-86FC-7C92F7AA66ED.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9FC1EAFD-8039-48B0-A47E-AEBE3960A0E3.jpeg" style="width: 400px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/2362i704DFCFC3D9C8F40/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="9FC1EAFD-8039-48B0-A47E-AEBE3960A0E3.jpeg" alt="9FC1EAFD-8039-48B0-A47E-AEBE3960A0E3.jpeg" /></span></P> Thu, 18 Nov 2021 17:43:35 GMT Chachee76 2021-11-18T17:43:35Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Backplate-for-nest-hello-top-tab-broken-how-to-get-replacement/m-p/46701#M8804 <P>The aluminum backplate that attaches to my brand new nest hello doorbell is broken and the top tab appears to be damage. &nbsp; The doorbell itself it not held securely, so I need to get a replacement. &nbsp; I can find anywhere that this can be ordered? &nbsp; &nbsp;Can anyone direct me to how to resolve? &nbsp; This is a brand new unit, which has been installed for less than two weeks. &nbsp;&nbsp;<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2B7115DD-77C2-4C0D-86FC-7C92F7AA66ED.jpeg" style="width: 400px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/2361i4C12CE695FC62E35/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="2B7115DD-77C2-4C0D-86FC-7C92F7AA66ED.jpeg" alt="2B7115DD-77C2-4C0D-86FC-7C92F7AA66ED.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9FC1EAFD-8039-48B0-A47E-AEBE3960A0E3.jpeg" style="width: 400px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/2362i704DFCFC3D9C8F40/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="9FC1EAFD-8039-48B0-A47E-AEBE3960A0E3.jpeg" alt="9FC1EAFD-8039-48B0-A47E-AEBE3960A0E3.jpeg" /></span></P> Thu, 18 Nov 2021 17:43:35 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Backplate-for-nest-hello-top-tab-broken-how-to-get-replacement/m-p/46701#M8804 Chachee76 2021-11-18T17:43:35Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Backplate-for-nest-hello-top-tab-broken-how-to-get-replacement/m-p/46740#M8817 <P>Hey there,</P> <P>&nbsp;</P> <P>Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id:&nbsp;8-5743000031894</P> <P>&nbsp;</P> <P>Please note: there are once I have submitted the request, I will be locking this post as soon as the request is submitted.</P> <P>&nbsp;</P> <P>Best Regards,</P> <P>Brad.</P> Thu, 18 Nov 2021 18:46:41 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Backplate-for-nest-hello-top-tab-broken-how-to-get-replacement/m-p/46740#M8817 Brad 2021-11-18T18:46:41Z