topic Re: Doorbell fell off mount - lens scratched in Cameras and Doorbells

Doorbell fell off mount - lens scratched

Mlbmlbmlb — Thu, 26 Oct 2023 22:11:52 GMT

Hi there

Our doorbell came off the mount and doorbell camera lens has scratched 🙁

it’s under a year old - is there a way to get this fixed?

great product just gutted this has happened.

Re: Doorbell fell off mount - lens scratched

Jenelyn_O — Thu, 26 Oct 2023 22:33:40 GMT

Hi Mlbmlbmlb,

Thanks for reaching out. We'd like to check for options. Please fill out this form and let me know once you're done.

Best,

Jenelyn

Re: Doorbell fell off mount - lens scratched

Jenelyn_O — Sun, 29 Oct 2023 19:46:35 GMT

Hi Mlbmlbmlb,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

Thanks,

Jenelyn

Re: Doorbell fell off mount - lens scratched

Mlbmlbmlb — Sun, 05 Nov 2023 18:56:50 GMT

Hi Jen

Sorry, I’ve not heard back. Do you know when I might hear back please?

Thank you!

Re: Doorbell fell off mount - lens scratched

Jenelyn_O — Sun, 05 Nov 2023 22:10:11 GMT

Hi there,

I'm sorry that it's taking too long. Unfortunately, we don't have a specific time frame to give. Once they review your case, they'll get in touch with you, as soon as they can.

Regards,

Jenelyn