topic Re: PC has lost connections to all cameras in Cameras and Doorbells

PC has lost connections to all cameras

Frankwdt — Sat, 30 Oct 2021 16:49:41 GMT

Nest works well on my I-phone. However, I signed out of my Gmail account on the PC and signed in again - and PC has now lost all cameras, recordings etc. It only offers me the chance to reload all cameras and locations again - when it's all working fine on the phone. Ideas please!

Re: PC has lost connections to all cameras

Brad — Thu, 18 Nov 2021 20:08:58 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: PC has lost connections to all cameras

Frankwdt — Sun, 21 Nov 2021 14:51:33 GMT

Hi Brad - Thanks for your reply - albeit somewhat delayed!

No, I've had no help or response, but somehow I have managed to get it going again. I must say, as a consumer, the support from Google is (a) very hard to reach and (b) not very responsive. Even worse than Microsoft, and that is saying something! I appreciate that you may get loads of spurious requests for help, but when a customer has a genuine need, it's very frustrating not to get a helpful team quickly. If you ever have problems with your Panasonic TV, you'll find a really good support function!

Re: PC has lost connections to all cameras

Brad — Mon, 22 Nov 2021 23:22:38 GMT

Hey there,

I apologize that you had to wait much longer than anticipated for some support. But I appreciate your feedback, and will send it forward. I am glad to hear that your issue is fixed now though. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: PC has lost connections to all cameras

GarrettDS — Wed, 15 Dec 2021 23:06:25 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: PC has lost connections to all cameras

GarrettDS — Tue, 21 Dec 2021 22:13:02 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS