topic Re: Nest camera offline in Cameras and Doorbells

Nest camera offline

rcope — Sat, 30 Oct 2021 19:18:16 GMT

One of my Nest cameras keep going offline repeatedly. The blue light is blinking slowly. I’ve tried unplugging, resetting network, etc. can’t seem to keep it working. My other camera and Nest doorbell work just fine. What is the problem?

Re: Nest camera offline

Markacq963 — Sat, 30 Oct 2021 20:01:46 GMT

YOUR CAMERA IS TOO FAR AWAY FRO. YOUR ROUTER.

Re: Nest camera offline

rcope — Sat, 30 Oct 2021 20:38:39 GMT

I appreciate your response, however, it is closest to the router than my other camera or doorbell. It is approximately 20 feet from the router.

Re: Nest camera offline

Brad — Thu, 18 Nov 2021 20:33:15 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted. It does sound like it's connected to a wifi/internet issue. Id suggest that you restart your cameras, your wifi, and then try again to see if it is staying online. If the signal is weak, try using a wifi extender possibly.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest camera offline

Eric_B — Tue, 23 Nov 2021 17:51:46 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: Nest camera offline

Brad — Wed, 24 Nov 2021 17:27:18 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.